Phionah Katongole
Fitchburg,MA
Summary
Certified Phlebotomy Technician (CPT) seeking roles in organizations that value dedication and teamwork, showcasing exceptional interpersonal skills, steadfast ethical principles, and a commitment to continuous professional growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Supply Specialist
Army National Guard
Methuen, MA
01.2025 - Current
- Optimized storage areas for efficient space utilization and quick access to items.
- Prepared comprehensive documentation for all supply and equipment activities.
- Executed additional duties assigned by supervisors or other personnel as needed.
Caregiver
Tribute Home Care
Framingham, MA
02.2023 - Current
- Assisted elderly clients with daily living activities, including bathing and grooming.
- Reported behavioral or physical changes to supervisor for timely medical evaluation.
- Supported ambulation during transfers from bed to chair or wheelchair.
- Maintained accurate records of services provided and client condition changes.
Remote Customer Service Representative
MCI Telecommunications
Savannah, GA
01.2022 - 10.2022
- Exhibited professionalism while addressing challenging customer interactions.
- Resolved customer complaints promptly to ensure satisfaction.
- Answered inquiries with precise information about products and services.
- Collaborated with departments to resolve complex issues, aligning solutions with customer needs.
Clinical Assistant
Children's of Alabama Hospital
Birmingham, AL
08.2018 - 11.2020
- Responded to patient and family inquiries via phone with professionalism.
- Maintained accurate inventory of medical supplies and equipment.
- Collaborated with healthcare professionals to ensure high-quality patient care.
- Documented patient visits in Electronic Medical Record system efficiently.
Education
Phlebotomy
Phlebotomy Techniques, LLC Training Center
Gardner, MA04-2025
Bachelor of Science - Accounting
Post University
Waterbury, CT05-2023
Skills
- Phlebotomy techniques
- Team collaboration
- Effective communication
- Customer service
- Adaptability and flexibility
- HIPAA compliance
- OSHA compliance
- Bloodborne pathogens training
Certification
- Awarded a certificate of training completion (Phlebotomy program).
- Training Acknowledgement Letter.
- Acquired a phlebotomy technician certificate (CPT) from: National Performance Specialists (NPS)
Timeline
Unit Supply Specialist
Army National Guard
01.2025 - Current
Caregiver
Tribute Home Care
02.2023 - Current
Remote Customer Service Representative
MCI Telecommunications
01.2022 - 10.2022
Clinical Assistant
Children's of Alabama Hospital
08.2018 - 11.2020
Phlebotomy
Phlebotomy Techniques, LLC Training Center
Bachelor of Science - Accounting
Post University
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