Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Phionah Katongole

Fitchburg,MA

Summary

Certified Phlebotomy Technician (CPT) seeking roles in organizations that value dedication and teamwork, showcasing exceptional interpersonal skills, steadfast ethical principles, and a commitment to continuous professional growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Unit Supply Specialist

Army National Guard
Methuen, MA
01.2025 - Current
  • Optimized storage areas for efficient space utilization and quick access to items.
  • Prepared comprehensive documentation for all supply and equipment activities.
  • Executed additional duties assigned by supervisors or other personnel as needed.

Caregiver

Tribute Home Care
Framingham, MA
02.2023 - Current
  • Assisted elderly clients with daily living activities, including bathing and grooming.
  • Reported behavioral or physical changes to supervisor for timely medical evaluation.
  • Supported ambulation during transfers from bed to chair or wheelchair.
  • Maintained accurate records of services provided and client condition changes.

Remote Customer Service Representative

MCI Telecommunications
Savannah, GA
01.2022 - 10.2022
  • Exhibited professionalism while addressing challenging customer interactions.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Answered inquiries with precise information about products and services.
  • Collaborated with departments to resolve complex issues, aligning solutions with customer needs.

Clinical Assistant

Children's of Alabama Hospital
Birmingham, AL
08.2018 - 11.2020
  • Responded to patient and family inquiries via phone with professionalism.
  • Maintained accurate inventory of medical supplies and equipment.
  • Collaborated with healthcare professionals to ensure high-quality patient care.
  • Documented patient visits in Electronic Medical Record system efficiently.

Education

Phlebotomy

Phlebotomy Techniques, LLC Training Center
Gardner, MA
04-2025

Bachelor of Science - Accounting

Post University
Waterbury, CT
05-2023

Skills

  • Phlebotomy techniques
  • Team collaboration
  • Effective communication
  • Customer service
  • Adaptability and flexibility
  • HIPAA compliance
  • OSHA compliance
  • Bloodborne pathogens training

Certification

  • Awarded a certificate of training completion (Phlebotomy program).
  • Training Acknowledgement Letter.
  • Acquired a phlebotomy technician certificate (CPT) from: National Performance Specialists (NPS)

Timeline

Unit Supply Specialist

Army National Guard
01.2025 - Current

Caregiver

Tribute Home Care
02.2023 - Current

Remote Customer Service Representative

MCI Telecommunications
01.2022 - 10.2022

Clinical Assistant

Children's of Alabama Hospital
08.2018 - 11.2020

Phlebotomy

Phlebotomy Techniques, LLC Training Center

Bachelor of Science - Accounting

Post University