Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phionah Nyangoma

Palmer Lake,CO

Summary

  • I am an accomplished Assistant manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty.
  • I effectively oversee and align processes with dynamic conditions while in experience in diverse retail environments. I think myself to be a problem solver and good leader who is dedicated to streamlining operations to decrease costs and promote organizational efficiency. I use independent decision making skills and sound judgment to positively impact company success.

Overview

5
5
years of professional experience

Work History

Assistant Store Manager

Walgreen's Pharmacy
08.2022 - Current
  • Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Retail Associate

Kohls Department Store
05.2021 - 05.2022
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Promoted offerings by expression passion for company brand, products, services and solutions to customers.
  • Worked with loss prevention in monitoring shopper behavior.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.

Personal Assistant

Catalyst Golf Performance Inc
01.2019 - 12.2020
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Displayed absolute discretion at handling confidential information.
  • Used discretion when handling confidential information.
  • Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
  • Attended meetings, took notes and tracked action items.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
  • Facilitated transportation to and from appointments.
  • Participated in team meetings and staff training sessions.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained entire family's schedule and organized events.
  • Provided emotional support and companionship to clients.
  • Helped clients to maintain independence and quality of life.
  • Coordinated appointments with medical professionals.
  • Provided assistance with medication management.
  • Developed and implemented activities to improve clients' quality of life.

Education

Bachelor of Economics And Development - Economics And Development

Mount Kenya International University
Kigali, Rwanda
01.2014

Skills

  • Microsoft Project
  • Google Docs
  • Microsoft Access
  • POS Systems Operations
  • Customer Service Management
  • Staff Supervision
  • Goals and Performance
  • Sales and Marketing
  • Sales Strategies
  • Microsoft Internet Explorer
  • Order Management
  • Microsoft Windows
  • Order Supplies
  • Issue Resolution
  • Customer Service
  • Microsoft Office
  • Strategic Planning
  • Staff Management

Timeline

Assistant Store Manager

Walgreen's Pharmacy
08.2022 - Current

Retail Associate

Kohls Department Store
05.2021 - 05.2022

Personal Assistant

Catalyst Golf Performance Inc
01.2019 - 12.2020

Bachelor of Economics And Development - Economics And Development

Mount Kenya International University

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Phionah Nyangoma