Phirmante THIOGENE JOSIL
Bridgewater,MA
Summary
Housing Stabilization Specialist with expertise in connecting families to essential resources and preserving tenancy. Proficient in case management and community outreach, demonstrating strong skills in documentation management and client advocacy. Achieved consistent success in securing positive outcomes for families in need.
Overview
12
12
years of professional experience
Work History
Housing Stabilization Specialist
Activate Care
Raynham, MA
04.2025 - Current
- Ensured tenancy preservation for families transitioning from emergency shelter to permanent housing.
- Conducted monthly outreach to families and landlords to maintain engagement.
- Performed home visits every other month to evaluate family needs and stability.
- Connected families with community resources to support their integration.
- Intervened promptly when tenancy faced jeopardy to prevent homelessness.
- Routinely assessed evolving needs of families to adapt support plans.
- Documented and updated Stabilization plans in ETO online platform as necessary.
- Collaborated with case managers and housing navigation liaisons for seamless family transitions.
Case Manager
Arbor Associates
Raynham, MA
05.2024 - 04.2025
- Connected families to community resources, including DTA, WIC, and health insurance.
- Conducted family intakes and assessments to identify needs.
- Supported families by addressing requests, inquiries, and concerns.
- Documented communication in ETO and followed up with families regularly.
- Assisted families in securing housing through landlord outreach and advocacy for HomeBASE program.
- Interpreted verbal communications to facilitate understanding.
- Performed weekly room inspections to ensure safety and compliance.
Client Service Assistant (Volunteer)
Quincy Community Action Programs, Inc (QCAP)
Quincy, MA
01.2022 - 04.2025
- Respond to client’s phone calls and inquiries.
- Collect personal and demographic information from clients.
- Identify missing tax documents and help client find and upload all necessary information.
- Maintain the confidentiality of clients' information.
Passport Support Associate III
Allied Government Solutions, Inc
Boston, MA
07.2023 - 05.2024
- Greeted and checked in passport applicants while ensuring document compliance for US passport applications.
- Accepted applications and payments at the service counter.
- Opened, verified, assembled, and counted passport applications from Lockbox.
- Entered data into TDIS, performed image capture, and reviewed photographs for accuracy.
- Printed and conducted quality control on passport books.
- Prepared and mailed envelopes containing supporting documents to applicants.
- Scanned and performed internal quality assurance on applications.
- Boxed and archived files for future reference.
Administrative Clerk / Quality Control Clerk
Aramark
Boston, MA
01.2017 - 05.2023
- Welcomed and assisted clients, ensuring high-quality service delivery.
- Entered data and processed transactions into WIMS accurately.
- Reviewed paperwork for discrepancies between system entries and physical documents.
- Identified root causes of transactional issues and generated detailed reports.
- Managed document organization by boxing files and answering internal and external calls.
- Operated electronic equipment including tablets, scanners, computers, printers, and copiers.
- Reset and initialized POS tablets to maintain operational readiness.
- Participated in monthly inventory assessments and weekly cycle counts.
Secretary
College Saint Jean
Les Cayes, HAITI
09.2013 - 05.2016
- Input new student information into Turbo School system with accuracy.
- Proofread, print, and photocopy exam tests to ensure quality.
- Prepare school reports, and the final decision lists.
- Support various administrative functions, including cash handling as required.
- Manage correspondence, transcribe phone messages, and type letters efficiently.
- Maintain office supplies inventory by monitoring stock levels and placing timely orders.
Education
Bachelor's degree - Management
University of Massachusetts Boston (UMASS Boston)
Boston, MA05.2022
Associate's degree - Management
Bunker Hill Community College (BHCC)
Charlestown, MA12.2019
Skills
- Self-motivated and disciplined
- Multitasking ability
- Organizational skills
- Attention to detail
- Time management
- Customer service and support
- Case management
- Resource connection
- Family assessments
- Documentation management
- Community outreach
- Client advocacy
- Data entry and administration
- Microsoft Office proficiency
Languages
- Haitian Creole
- French
- English
Timeline
Housing Stabilization Specialist
Activate Care
04.2025 - Current
Case Manager
Arbor Associates
05.2024 - 04.2025
Passport Support Associate III
Allied Government Solutions, Inc
07.2023 - 05.2024
Client Service Assistant (Volunteer)
Quincy Community Action Programs, Inc (QCAP)
01.2022 - 04.2025
Administrative Clerk / Quality Control Clerk
Aramark
01.2017 - 05.2023
Secretary
College Saint Jean
09.2013 - 05.2016
Bachelor's degree - Management
University of Massachusetts Boston (UMASS Boston)
Associate's degree - Management
Bunker Hill Community College (BHCC)
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