Amaury Alvarez
Pottstown,PA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Senior Customer Support Representative
Turn14 Distribution
01.2023 - Current
- Streamlined support processes for improved efficiency and faster response times to customer concerns.
- Leveraged strong multitasking abilities to manage multiple cases simultaneously while maintaining attention to detail and accuracy.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Sales Manager
Wireless Advocates
06.2020 - 12.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Consistently exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Evaluated performance against goals and implemented appropriate development plans.
Sales Associate
Finish Line
04.2019 - 06.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Consultant
Arch Telecom Group
02.2020 - 03.2020
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Education
High School Diploma -
North Penn High School
06.2019
Skills
- Escalation Management
- Client Retention Strategies
- Training and Mentoring
- Sales Support
- Exceptional Communication
- Customer Relationship Management
- Attention to Detail
- Project Management
- Adaptability and Flexibility
- Data Analysis
- Critical Thinking
- Strategic Sales Knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Affiliations
- Things with Cars
- Shoe Collecting
- Being in Nature
Timeline
Senior Customer Support Representative
Turn14 Distribution
01.2023 - Current
Sales Manager
Wireless Advocates
06.2020 - 12.2022
Sales Consultant
Arch Telecom Group
02.2020 - 03.2020
Sales Associate
Finish Line
04.2019 - 06.2021
High School Diploma -
North Penn High School
Similar Profiles
Dylan VerweyDylan Verwey
Warehouse Associate at Turn14 Distribution CenterWarehouse Associate at Turn14 Distribution Center
Brynn WhiteBrynn White
Payroll/Benefits Administrator at Total Distribution, Inc. (D+S Distribution, Inc.)Payroll/Benefits Administrator at Total Distribution, Inc. (D+S Distribution, Inc.)
NARGIZ MIRZAYEVANARGIZ MIRZAYEVA
Accountant at ERC Distribution Azerbaijan MMC - DistributionAccountant at ERC Distribution Azerbaijan MMC - Distribution
Samantha BoesenbergSamantha Boesenberg
Interior Design Project Manager at Annie LeslauInterior Design Project Manager at Annie Leslau
Lucas ClemmerLucas Clemmer
Sales Associate at Ralph LaurenSales Associate at Ralph Lauren