Phoebe Adiele

• Assisted patients in navigating healthcare services and accessing necessary resources.
• Resolved patient inquiries promptly, ensuring high levels of satisfaction and retention.
• Delivered exceptional customer service to patients by coordinating appointments, managing inquiries, and resolving issues promptly.
• Built rapport with patients over the phone, explaining services, and guiding them through enrollment and next steps.
• Balanced a high volume of calls with attention to detail and a calm, positive demeanor.
• Contributed to patient retention by addressing barriers to care and ensuring satisfaction.

• Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
• Collaborated with team members to streamline processes, enhancing overall service efficiency.
• Documented customer interactions in CRM system, maintaining accurate records for future reference.
• Assisted customers with product troubleshooting, providing clear and concise guidance.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Participated in training sessions for new staff, sharing insights on best practices in customer support.
• Contributed to increased sales by upselling products and services when appropriate during support interactions.

● Provided accurate and detailed information about AT&T products and services, including product features, pricing, and after-sales services.

● Answered customers' questions about specific products/services, demonstrating a deep understanding of AT&T offerings.

● Conducted price and feature comparison to facilitate purchasing and cross-sold products to meet customer needs and preferences.

● Ensured racks were fully stocked, maintained a tidy and organized store appearance, and effectively managed inventory.

● Managed return of merchandise, effectively handling customer complaints and resolving issues in a timely and satisfactory manner.

● Coordinated with the Retail Sales Representatives team to provide exceptional customer service, especially during peak times, to exceed sales goals and achieve customer satisfaction.

● Informed customers about discounts and special offers to increase sales and customer loyalty.

● Provided customer feedback to the Store Manager, contributing to the development of store strategies and improvements.

● Responded promptly to customer inquiries and complaints via phone, email, and social media platforms, maintaining a positive and professional demeanor at all times

● Successfully resolved customer issues by gathering and analyzing relevant information, identifying root causes, and providing effective solutions

● Demonstrated strong product knowledge to accurately answer customer questions and provide product recommendations

● Processed customer orders, complaints, and returns, ensuring accuracy and efficiency

● Collaborated with cross-functional teams to ensure timely and effective resolution of customer issues

● Maintained accurate customer records and ensured data integrity within

● Conducted price and feature comparisons to facilitate purchasing and cross-sold products to meet customers' needs and preferences.

● Ensured racks were fully stocked, maintained a tidy and organized store customer relationship management (CRM) systems

● Developed and maintained a positive rapport with customers, building strong relationships to enhance customer loyalty and advocacy

● Proactively identified opportunities to upsell products and services, effectively communicating value propositions to customers

● Maintained knowledge of company policies, procedures, and products to ensure accurate and consistent customer service delivery

● Participated in ongoing training and development opportunities

● Stayed up-to-date with product knowledge and company policies and procedures

● Proactively identified and addressed customer needs, upselling products, and services as appropriate

● Handled high-pressure situations and difficult customers with tact and professionalism

● Utilized retail technology, including point-of-sale systems and inventory management software, to improve customer service and sales

● Resolved customer issues efficiently and effectively, utilizing o improve customer service skills and knowledge.