Phoebe-Anne Muchilwa
Sr. Business Control Specialist
Irving,TX
Overview
18
18
years of professional experience
11
11
years of post-secondary education
Work History
Business Entrepreneur
Yoni And Steam Therapy LLC
Irving, TX
08.2014 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Prepared annual budgets with controls to prevent overages.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Mapped income generating strategies to grow revenue.
- Determined business plan, mission statement and vision.
- Set company culture, facilitated communication and built cohesion between team members.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Increased customer satisfaction by resolving issues
Sr. Business Control Specialist
Bank Of America, Home Loans
Plano, TX
08.2013 - 06.2014
- Developed and delivered presentations for tracking and monitoring of risk-related issues for levels of organization.
- Developed partnerships with leaders to help develop and communicate key controls updates and mitigation action plans.
- Understood compliance and key regulations to positively influence business operations.
- Navigated credit agreements, collateral documentation and loan write-ups.
- Created business reporting and compelling written presentations to articulate business strategies and objectives.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Diminished process gaps and encouraged optimal productivity by closely supervising workflow of claims analysts and mail clerks.
- Researched and compiled tailored monthly analytics and reports for senior management with Sharepoint.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Mapped current business and operational processes and recommended areas for improvement.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Handled 80-110 calls per day to address customer inquiries and concerns
Business Control Analyst
Bank Of America, Home Loans
Addison, TX
11.2011 - 08.2013
- Collaborated with audit validation team to satisfy evidence requests for validating remediated issues.
- Responded to client requests to appropriately solve concerns and issues.
- Evaluated new issues to determine business response based on business risk appetite.
- Understood business impacts of new issues to rate severity.
- Liaised with testing partners to analyze root cause of testing results and suggested remediation activities.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Coached business leaders on Risk, Code and Compliance
Property Code Compliance Specialist - REO
Bank Of America
Richardson , TX
11.2008 - 12.2011
- Saved $4.5 million on code/lien violations by implementing cost-saving initiatives that addressed long-standing problems
- Directed and implemented strategic improvement plans to integrate solutions to audit findings and workflow process issues.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Monitored safety programs to verify compliance with federal standards.
- Maintained current knowledge of loan products and applicable requirements, processes, procedures, internal policies and regulations.
- Identified deficiencies, discrepancies, misinformation and compliance issues with loan documentation in order to determine ineligibility or acceptance status and return non-compliant packages to teams for resolution.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Developed and implemented internal control tests to verify employee compliance with established policies and procedures.
- Developed team communications and information for meetings
Property Appraisal Specialist
Landsafe Appraisal
Plano, Texas
05.2005 - 12.2008
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Stayed updated on market trends for local area and similar property types.
- Reviewed appraisals in line with federal requirements and USPAP guidelines.
- Remained current on local areas through actively researching and garnering understanding of community values.
- Reviewed photographs of interior and exterior of buildings to properly document features and conditions.
- Conducted quality control reviews of property appraisal reports to ensure that appraisals have been conducted in accordance with requirements and standards of HUD.
- Implement appraisal policies, program standards and procedures to ensure consistent and effective appraisal processes in accordance with organization’s direction in cost effective manner.
- Administer benchmark program and appraisal fee service.
- Maintain quality control processes for appraisals and collateral valuations as well as work closely with FHA certified appraisers to ensure appraisers are providing quality performance and quality product for sale of REO, single family residences and commercial properties.
- TRAINER, Interviewed and trained new employees, Developed, maintained and coordinated preparation of training materials. Assesses participants' understanding and mastery of training, and provides management with feedback and suggestions for additional training requirements. Maintained training records for all employees. Analyzed course evaluations in order to judge effectiveness of training sessions and develops recommendations for improvement.
- Collaborated with team members to achieve target results
Education
Ph.D. - Global Leadership And Change Management
Pepperdine University
Malibu, CA 08.2018 - 12.2024
MBA - Executive MBA
Northwood University
Midland, MI 12.2014 - 12.2016
No Degree - Post Graduate Certification - Finance
Southern Methodist University
Dallas, TX 01.2012 - 03.2012
BBA - International Business Management
Northwood University
Midland, MI 09.2002 - 05.2005
Skills
Strategy development
Flexible and Adaptable
Financial Management
Operations analysis
Business Development
Revenue Generation
Staff training/development
Organized And Detail-Oriented
Business Requirements
Verbal And Written Communication
Excellent Analytical
Order Management
Business Systems
Maintenance
Applications Development
Interpretation Skills
Leadership Capabilities
Organizational Skills
Ability To Work Independently
Recommend Solutions
Enterprise Sales
Prepare Documents
Prepare Reports
Financial Statements Expertise
Data Collection
Urgent Care
Operations Review
Report Generation
Industry Expertise
Rules And Regulations
Analytical Skills
Evaluation
Operational Processes
Coaching And Training
Guidance And Support
Industry Standards
Strong Problem Solving
Party Management
Compliance Risk Management
Risk Assessment
Issue Management
Monitoring
Presentation Materials
Quality Controls
Project Management Knowledge
Data Quality
Metrics And Data Analysis
Project Estimation
Power Point
Ms Word
Self-Motivation
Ms Project
Direct Supervision
Timeline
Ph.D. - Global Leadership And Change Management
Pepperdine University
08.2018 - 12.2024
MBA - Executive MBA
Northwood University
12.2014 - 12.2016
Business Entrepreneur
Yoni And Steam Therapy LLC
08.2014 - Current
Sr. Business Control Specialist
Bank Of America, Home Loans
08.2013 - 06.2014
No Degree - Post Graduate Certification - Finance
Southern Methodist University
01.2012 - 03.2012
Business Control Analyst
Bank Of America, Home Loans
11.2011 - 08.2013
Property Code Compliance Specialist - REO
Bank Of America
11.2008 - 12.2011
Property Appraisal Specialist
Landsafe Appraisal
05.2005 - 12.2008
BBA - International Business Management
Northwood University
09.2002 - 05.2005
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.