Phoebe Arbaugh
Lincoln,NE
Summary
Dedicated Customer oriented professional providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Veterinary Receptionist
Capital Humane Society/ Stransky Veterinary Center
10.2023 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Event Coordinator
Frontier Harley-Davidson
03.2023 - 10.2024
- Developed event themes and concepts to ensure successful execution of events
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information
- Ensured effective communication between vendors and suppliers before, during and after the event
- Provided on-site support during the day of the event including problem solving if necessary
- Maintained an organized database of contacts using software applications like MS Excel and Access
Motorcycle Sales Consultant
Frontier Harley-Davidson
07.2022 - 03.2023
- Greeted customers and provided excellent customer service
- Assisted customers in selecting the best motorcycle for their needs
- Prepared paperwork related to sales transactions
- Maintained current knowledge of all available models, features, and options
- Followed up with customers post-sale to ensure satisfaction levels were met
- Resolved customer complaints promptly and professionally
- Followed up with customers to build long-term relationships and successful referrals.
Customer Service Specialist
Capital Humane Society
01.2021 - 07.2022
- Answered incoming customer inquiries regarding product and service information
- Performed data entry of customer orders into the company's order management system
- Maintained a high level of professionalism while interacting with customers via phone or email
- Assisted in the intake process for new animals, including entering data into a computer system and completing paperwork
- Provided administrative support such as filing documents or making copies of forms
Education
Hospitality, Restaurant, and Tourism Management -
University of Nebraska
Lincoln, NEFremont High School
Fremont, NESkills
- Customer Service Excellence
- Guest Relations
- Information Security
- Event Calendar Management
- Hospitality, Restaurant, and Tourism Management
Timeline
Veterinary Receptionist
Capital Humane Society/ Stransky Veterinary Center
10.2023 - Current
Event Coordinator
Frontier Harley-Davidson
03.2023 - 10.2024
Motorcycle Sales Consultant
Frontier Harley-Davidson
07.2022 - 03.2023
Customer Service Specialist
Capital Humane Society
01.2021 - 07.2022
Hospitality, Restaurant, and Tourism Management -
University of Nebraska
Fremont High School
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