Phoebe Banks
Milwaukee,WI
Summary
Accomplished professional with a proven track record at Milwaukee Tool, excelling in customer service and problem-solving abilities. Expert in CRM software and customer relations, significantly enhancing client satisfaction and loyalty. Demonstrates exceptional critical thinking and active listening skills, driving positive outcomes in high-pressure environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Milwaukee Tool
07.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Retention Agent
Spectrum
02.2022 - 07.2023
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
- Implemented upselling techniques based on client preferences, generating additional revenue opportunities without compromising satisfaction levels.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Data Entry Clerk
Ab Data
04.2023 - 05.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Caregiver
St Camillus
03.2023 - 05.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Retention Agent
AT&T
09.2022 - 02.2023
- Managed high call volume while maintaining a professional demeanor, resulting in positive feedback from customers.
- Utilized CRM systems to track interactions with customers, allowing for more personalized service in future engagements.
- Implemented upselling techniques based on client preferences, generating additional revenue opportunities without compromising satisfaction levels.
- Reviewed account histories and analyzed trends to anticipate potential attrition, proactively taking action when needed.
- Conducted follow-up calls with clients after issue resolution, ensuring satisfaction and gaining repeat business.
- Analyzed customer feedback to identify areas for improvement, implementing necessary changes for better results.
Caregiver
Creative Health Care Solutions
09.2021 - 02.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
GED -
SDC
Milwaukee, WI06.2019
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Problem Resolution
Call center experience
Microsoft Outlook
Call Center Operations
Scheduling
Payment Processing
Follow-up skills
Product Knowledge
Paperwork Processing
Appointment Scheduling
Microsoft PowerPoint
Data Collection
Prioritization
Customer Relationship Management (CRM)
Customer Education
Product Sales
Sales expertise
Research
CRM Software
Receiving support
Accomplishments
My accomplishments I have achieved so far is becoming a certified nursing assistant and also being certified in CPR
Timeline
Customer Service Representative
Milwaukee Tool
07.2023 - 09.2024
Data Entry Clerk
Ab Data
04.2023 - 05.2023
Caregiver
St Camillus
03.2023 - 05.2023
Retention Agent
AT&T
09.2022 - 02.2023
Retention Agent
Spectrum
02.2022 - 07.2023
Caregiver
Creative Health Care Solutions
09.2021 - 02.2022
GED -
SDC
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