Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phoebe Banks

Milwaukee

Overview

3
3
years of professional experience
1
1
Certification

Work History

CNA, Float Pool

Froedtert Hospital
Menomonee Falls
12.2024 - Current
  • Answered patient call signals and signal lights to determine patients' needs.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Customer Service Representative

Milwaukee Tool
Milwaukee
07.2023 - 10.2024
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Agent

AT&T Mobility
Milwaukee
12.2022 - 05.2023
  • Updated customer records in the CRM system accurately with each interaction.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Followed up with customers via phone or email after purchase was made to ensure satisfaction.

Retention Customer Service Representative

Spectrum
Milwaukee
02.2022 - 09.2022
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Provided top quality control and eliminated downtime to maximize revenue.

Education

SDC
Milwaukee, WI
06-2019

Skills

  • Vital signs monitoring
  • Call center procedures
  • Customer relationship management (CRM)
  • Follow-up skills
  • De-escalation techniques
  • Data entry

Certification

  • Cna license
  • bls certified

Timeline

CNA, Float Pool

Froedtert Hospital
12.2024 - Current

Customer Service Representative

Milwaukee Tool
07.2023 - 10.2024

Customer Service Agent

AT&T Mobility
12.2022 - 05.2023

Retention Customer Service Representative

Spectrum
02.2022 - 09.2022

SDC

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Phoebe Banks