Phoebe Banks
Milwaukee
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA, Float Pool
Froedtert Hospital
Menomonee Falls
12.2024 - Current
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Customer Service Representative
Milwaukee Tool
Milwaukee
07.2023 - 10.2024
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Agent
AT&T Mobility
Milwaukee
12.2022 - 05.2023
- Updated customer records in the CRM system accurately with each interaction.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Followed up with customers via phone or email after purchase was made to ensure satisfaction.
Retention Customer Service Representative
Spectrum
Milwaukee
02.2022 - 09.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
SDC
Milwaukee, WI06-2019
Skills
- Vital signs monitoring
- Call center procedures
- Customer relationship management (CRM)
- Follow-up skills
- De-escalation techniques
- Data entry
Certification
- Cna license
- bls certified
Timeline
CNA, Float Pool
Froedtert Hospital
12.2024 - Current
Customer Service Representative
Milwaukee Tool
07.2023 - 10.2024
Customer Service Agent
AT&T Mobility
12.2022 - 05.2023
Retention Customer Service Representative
Spectrum
02.2022 - 09.2022
SDC