Phoebe Bellerose
Jacksonville
Summary
Detail-oriented professional with a strong background in educational support and customer service. Proven ability to manage classroom dynamics and implement effective lesson plans, leading to improved student outcomes and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Teacher
Children's Courtyard
Jacksonville, FL
09.2025 - Current
- Assisted in planning and implementing age-appropriate educational activities.
- Supported classroom management by maintaining a positive learning environment.
- Engaged children through interactive play to enhance social skills and creativity.
- Collaborated with lead teacher to assess student progress and adapt lesson plans.
- Monitored student behavior and provided guidance to promote respectful interactions.
- Supervised recess, lunch and daily student intake and dismissal.
- Completed daily reports, meal count sheets, and attendance logs.
Customer Service Representative
Winn-Dixie Stores Inc.
Jacksonville, FL
06.2022 - 05.2024
- Resolved customer inquiries effectively, enhancing satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems, minimizing errors.
- Assisted customers with product selection, providing tailored recommendations.
- Collaborated with team members to streamline service procedures, improving efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier
Winn-Dixie Stores Inc.
Jacksonville, FL
06.2020 - 06.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent counting and reporting.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise displays.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on company policies, procedures, and customer service standards.
- Identified opportunities for process improvements that enhanced checkout efficiency and customer satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
Education
Bachelor of Arts - Sociology
University of North Florida
Jacksonville, FL05.2026
Skills
- Oral communication
- Learning support
- Multitasking
- Problem-solving
- Organizational skills
- Excellent communication
Certification
- 45 DCF Hours Training - September 2025
Timeline
Assistant Teacher
Children's Courtyard
09.2025 - Current
Customer Service Representative
Winn-Dixie Stores Inc.
06.2022 - 05.2024
Cashier
Winn-Dixie Stores Inc.
06.2020 - 06.2022
Bachelor of Arts - Sociology
University of North Florida