Phoebe Callebs
Jackson,MI
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Case Manager
Victory Clinical Services
12.2024 - Current
- Engaged with clients to identify barriers to access for necessary services.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Advocated for social and community service programs to increase awareness and funding.
- Coordinated team efforts to streamline case management processes.
- Streamlined case documentation procedures, reducing processing time and increasing efficiency.
- Provided leadership, guidance and support to staff members.
Families First Social Worker
Wellspring Lutheran Services
10.2023 - 10.2024
- Facilitated access to community resources by conducting comprehensive needs assessments.
- Navigated complex social service systems to connect clients with essential resources.
- Conducted individual counseling sessions for improved client emotional well-being.
- Updated client documentation for accurate, compliant and current records.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- De-escalated stressful situations through individual and family crisis interventions.
- Advocated for clients to assure respected rights and wishes.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
Barista
Starbucks
08.2020 - 01.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
Camp Counselor
YMCA Storer Camps
06.2020 - 08.2020
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Implemented rules and regulations to enforce discipline and compliance.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
Assistant Director
Michigan Firehouse Museum
01.2018 - 11.2019
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Created and updated records and files to maintain document compliance.
- Assisted senior leadership in managing all aspects of operations.
- Reported expenditures and budgeting to the Board of Directors
Shift Manager
Insomnia Cookies
09.2017 - 03.2018
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
Education
Bachelor's degree - Forensic Psychology
Arizona State University
Tempe, AZ10.2022
High school diploma or GED -
Columbia High School
Brooklyn, Michigan05.2017
Skills
- Verbal and Written Communication
- Interpersonal Skills
- Schedule Management
- Coaching and Mentoring
- Social Perceptiveness
- Calming Strategies
- Problem-Solving Techniques
- Developing Social Skills
- Educational Strategies
- Student Monitoring
- Behavior Modification
- First Aid
- Complex Problem-Solving
Additional Information
I am a fun loving, family oriented individual looking to make the world a better place. I come from a large family that values education. I constantly strive to do the right thing and I aspire to be the woman my daughter will look up to. It is our job as parents to make the world a safer place for our children, and everything I do, I do with the intent of creating a healthier world for other people.
Languages
Spanish
Limited Working
Timeline
Case Manager
Victory Clinical Services
12.2024 - Current
Families First Social Worker
Wellspring Lutheran Services
10.2023 - 10.2024
Barista
Starbucks
08.2020 - 01.2022
Camp Counselor
YMCA Storer Camps
06.2020 - 08.2020
Assistant Director
Michigan Firehouse Museum
01.2018 - 11.2019
Shift Manager
Insomnia Cookies
09.2017 - 03.2018
Bachelor's degree - Forensic Psychology
Arizona State University
High school diploma or GED -
Columbia High School
Similar Profiles
Whitney KleinhuizenWhitney Kleinhuizen
Nurse Care Manager at Victory Clinical ServicesNurse Care Manager at Victory Clinical Services
Tynesha GuestTynesha Guest
Clinical Supervisor at Victory Clinical ServicesClinical Supervisor at Victory Clinical Services
HECTOR A HERNANDEZHECTOR A HERNANDEZ
Mechanic at VICTORY FLEET SERVICESMechanic at VICTORY FLEET SERVICES