Summary
Overview
Work History
Education
Skills
Accomplishments
Graphic Design
Timeline
Generic

Phoebe Christen

Eunice,LA

Summary

Hardworking Bartender with experience in large-scale casual and fine dining establishments. With experience as both a front and back of house employee in multiple venues I offer a unique perspective when it comes to company or staff issues. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Overview

8
8
years of professional experience

Work History

Bartender, Banquet Bartender

Coushatta Casino
01.2023 - 07.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served VIP Customers, events and banquets including members / leaders of our Military, celebrities and black card holders
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Set and reset tables to support serving staff.
  • Assisted in menu planning and drink selection for themed events, resulting in unique experiences for clients and their guests.

FOH Manager, Bartender, Host

D.c.'s Sportsbar and Steakhouse
02.2018 - 02.2023
  • Improved customer satisfaction by implementing efficient front and back-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Prepared full course meals from scratch based on customer preferences
  • Expedited food often when Kitchen manager was unavailable
  • efficiently covered any position that was currently short staffed
  • Implemented new cocktail menu items in coordination with bar inventory, boosting overall sales revenue.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Managed inventory levels to ensure adequate stock availability while minimizing waste and spoilage costs.
  • Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
  • Collaborated with back-of-house teams to deliver seamless dining experiences and high-quality service standards.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maximized quality assurance by completing frequent line checks.

Cashier, Crew Member

Lil Caesar's Pizza
01.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule on call and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.

Carhop Server

Sonics Drive In
01.2017 - 12.2017
  • Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
  • Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
  • Adhered strictly to uniform guidelines, presenting a polished appearance that reflected well on the organization as a whole.
  • Handled cash transactions accurately, providing correct change and processing credit card payments securely.
  • counted back change by hand
  • Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Demonstrated expertise in crafting visually appealing dessert presentations that enticed customers.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.

Education

High School Diploma -

South Lafourche High School
Cutoff, LA
2018

Skills

  • Strong multitasking
  • Banquet Events
  • VIP Events
  • Culinary Experience
  • Vendor Management
  • Staff Management
  • Supply and Inventory Maintenance
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Punctual
  • Clear and effective communication
  • Organizational ability
  • Food Preparation
  • Responsible Alcohol Service
  • Cash Register Operation
  • Menu Memorization
  • Suggestive Selling
  • New Hire Training
  • Inventory
  • Salesmanship
  • Food Running
  • Health codes compliance
  • Changing beer kegs
  • Fast Learner
  • Group reservations management
  • Elegant food plating
  • Professional Service Standards
  • Ability to Lift 30 Pounds

Accomplishments

  • Supervised team of 10+ staff members.
  • Won numerous "Gold Star" Awards for Excellent service.
  • Manage a successful custom cuts and design business
  • Managed reservations of up to 60 people
  • Served banquets upwards of 1,000 VIP guests


Graphic Design

I do custom vinyl products, hand made art, as well as virtual art designs for influencers, parties, or home decor. I am well rounded in different art forms and love a challenge. I try not to limit myself and create my products/ designs around my customers needs. I also have a passion for using reclaimed or recycled materials. 

Timeline

Bartender, Banquet Bartender

Coushatta Casino
01.2023 - 07.2024

Cashier, Crew Member

Lil Caesar's Pizza
01.2021 - 01.2022

FOH Manager, Bartender, Host

D.c.'s Sportsbar and Steakhouse
02.2018 - 02.2023

Carhop Server

Sonics Drive In
01.2017 - 12.2017

High School Diploma -

South Lafourche High School

Similar Profiles

CREATE PROFILE
Phoebe Christen