Phoebe Coaker
Ozark,AL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Front Desk/Billing Specialist
Troy Regional Medical Center
Troy, AL
10.2011 - Current
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
- Precisely evaluated and verified benefits and eligibility.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Determined prior authorizations for medication and outpatient procedures.
- Evaluated patients' financial status and established appropriate payment plans.
- Pre-certified medical and radiology procedures, surgeries.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Prepared accounts with past due balances and transferred those cases to collection agency.
- Posted surgical charges for practice providers.
Alabama Real Estate Agent
Coldwell Banker, First Ozark Realty
Ozark, AL
01.1996 - 01.2011
- Advised and informed prospective clients on current market activities and conditions
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue
- Compared recently sold area properties to determine competitive market prices
- Wrote contracts to outline sales and purchases of properties
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease
Education
Associate of Arts - Business Administration
George C Wallace Community College - Dothan
Dothan, AL06.1997
Skills
- Posting Charges
- Credit and Cash Payments
- Insurance Plan Verification
- Account Balancing
- Revenue Reviews
- Data Entry and Database Software
- Patient Data Management Systems
- Patient Data Privacy
- Medical Records Requests
- Electronic Medical Records Management
- Information Updates
- Positive Attitude and Energetic
Timeline
Front Desk/Billing Specialist
Troy Regional Medical Center
10.2011 - Current
Alabama Real Estate Agent
Coldwell Banker, First Ozark Realty
01.1996 - 01.2011
Associate of Arts - Business Administration
George C Wallace Community College - Dothan
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