Phoebe Cole
Graphic Design And Marketing
Cotuit,MA
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet goals. Results-oriented individual who is successful at applying technical skills and engaging customers.
- Clear communicator and collaborative team player with an eye for detail and skill in customer relations.
- Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
- Clear understanding of POS systems and cash handling with a background in retail, sales, customer service, management and marketing.
- Motivated to learn, grow and excel in the retail industry.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Graphic Designer and Marketing Manager
M Designs
HYANNIS, United States
07.2018 - 08.2021
- Worked with clients to gather and define requirements, establish scopes and manage project milestones.
- Applied knowledge of production to create high-quality images
- Developed creative design for print materials, brochures, banners and signs.
- Met with customers to present mockups and collect information for adjustments.
- Put together videos for social media, advertising and informational purposes using Filmora, Final Cut, and Adobe Premier Pro.
- Developed marketing and packaging materials to support product branding strategies.
- Applied creative expertise to present marketing concepts.
- Created designs and collaborated with technical team to complete projects.
- Completed final touches for projects such as image sizes and font selection.
- Coordinated, created and scheduled content, designs and periodic updates to multiple company website's and social media platforms.
- Created digital image files for use in digital and traditional printing methods using Adobe Photoshop, Illustrator, In Design and other professional design software.
- Built brands for small businesses by designing cohesive looks between elements such as logos and letterheads.
- Designed creative digital displays used in on-line advertising for local businesses.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
- Designed website layouts, templates and unique branded looks.
- Successfully project managed numerous monthly newsletters and email campaigns simultaneously.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
- Transformed corporate website and social media platforms to better engage customers and promote sales.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Formatted articles, blogs and webpages with HTML, photos and infographics.
- Managed competing deadlines with efficiency.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files, and Google Drive.
- Created and updated diverse documents, charts, and tables using Adobe Acrobat, Excel, Google Docs, Google Sheets, Constant Contact and other various programs.
- Built extensive Style Guides that included guidelines for each brands tone of voice, typography, logos, icons, color palettes, and other imagery.
- Kept organized tracking documents detailing assignments, in-progress work and completed project milestones using Asana, Hubspot, and Hootsuite.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Developed consumer-tailored print and digital marketing materials for targeted distribution.
- Maintained complete database of files, contacts and project materials.
Co-Owner of Small Business
Myself
Washington, DC
05.2014 - 02.2018
- Co-owned and ran a highly successful small business in the adult entertainment sector.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Oversaw business budget planning and administration, accounting functions, and advertisement purchasing to handle financial needs.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Created auto response email templates in order to respond to customer questions more quickly and efficiently.
- Frequently studied market to keep abreast of new industry trends.
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Configured and purchased domain for company website.
- Built, Designed graphics and layout, and regularly updated company website using wordpress and HTML.
- Identified and recruited potential workers.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Kept track of client account information using Excel and Google Sheets.
Certified Non-Profit Fundraiser
Share Inc.
Bethesda, MD
03.2010 - 05.2014
- Worked in a call-center type setting soliciting and accepting donations for various non-profit organizations and charities.
- Researched and identified potential donors by consulting digital databases.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-day-day duties accurately and efficiently.
- Used coordination and planning skills to achieve results according to schedule.
- Handled both inbound and outbound calls.
- Worked to address caller inquiries and concerns.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked flexible hours; night, weekend, and holiday shifts.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Processed large debit and credit card donation payments by phone.
- Used computer databases to keep track of phone calls, confidential notes about conversations and donor contact information.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Overcame objections using friendly, persuasive strategies.
- Delivered scripted sales talks to potential donors reached via manual and automatic dialing systems.
- Conducted upwards of 100 outbound phone calls daily to reach potential donors.
- Maintained accurate and current account data with manual forms processing and digital information updates.
- Learned and maintained in-depth understanding of all the non-profits we worked with, providing knowledgeable responses to diverse questions.
- Delivered exceptional level of service to each caller by listening to concerns and answering questions.
- Worked on several high profile political campaigns, including raising funds for President Obama's 2012 re-election PAC.
- Studied and took test to obtain a certificate that allowed me to legally collect funds for non-profits in the state of MD and the District Of Columbia.
Education
High School Diploma -
Barnstable High School
Hyannis, MA 09.2000 - 07.2004
Makeup Artists License -
Clarins Cosmetics/MD State Boaard of Cosmetology
Cumberland, MDSkills
Digital design
Illustration
Image manipulation
Production layouts
Website graphics
Digital imagery
Branding strategies
Logo design
Adobe Creative Suite
Advertising understanding
Graphic design
Mastery of Adobe Creative Suite
Sales expertise
Project Management
Point of sale operation
Cash Handling
Microsoft applications proficiency
Data Management
Interpersonal Communication
Organization
Critical Thinking
Conflict Resolution
Organization and Time Management
Customer Service
Financial administration
Staff Management
Business Development
Employee training
Customer Relations
Strategic planning
Business administration
Resource Allocation
Business planning
Operations oversight
Financial Management
Complaint resolution
Professional telephone demeanor
Stock management
Administrative support
Multi-line phone talent
Technical Support
Stocking and replenishing
Creative problem solving
Recordkeeping strengths
Report preparation
POS systems
Cash register operation
Data Entry
Teamwork and Collaboration
Leadership
Attention to Detail
Decision Making
Time Management
Computer Skills
Planning and Coordination
Timeline
Graphic Designer and Marketing Manager
M Designs
07.2018 - 08.2021
Co-Owner of Small Business
Myself
05.2014 - 02.2018
Certified Non-Profit Fundraiser
Share Inc.
03.2010 - 05.2014
High School Diploma -
Barnstable High School
09.2000 - 07.2004
Makeup Artists License -
Clarins Cosmetics/MD State Boaard of Cosmetology