Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phoebe Crook

Atlanta,GA

Summary

Dedicated and results-driven professional with a strong background in operations and customer experience. Proven ability to implement process improvements and drive operational efficiency.

Overview

3
3
years of professional experience

Work History

Manager I of Operations and Customer Experience

JB Hunt Transport
02.2023 - Current
  • Orchestrate ongoing operational, financial, and service reporting to provide actionable insights and drive informed decision-making.
  • Handle complaints, provide appropriate solutions and alternatives within appropriate timeframes and follow up to achieve resolution.
  • Conduct comprehensive training and perform regular reviews of all operational processes and procedures, identifying areas for improvement and implementing strategic enhancements.
  • Implement a strategic approach to cultivate a positive work environment, resulting in heightened operational efficiency and increased employee engagement.

Senior Capacity Procurement Representative

JB Hunt Transport
02.2022 - 02.2023
  • Led a team of 3 representatives overseeing high-volume customers to maximize margins and ensure continued revenue growth.
  • Reported hourly/daily metrics to Manager I, utilizing real-time dashboards to ensure accurate and up-to-date reporting.
  • Confidently assessed situations and made effective decisions using critical thinking and a deep understanding of customer's book of business.

Capacity Procurement Representative

JB Hunt Transport
02.2021 - 02.2022
  • Developed and managed carrier relationships, ensuring alignment with customer expectations through daily calls and KPI tracking.
  • Personally managed daily operations for ATL ROC’s largest customer, CHEP Pallets, generating $1 million in monthly revenue.
  • Earned recognition as ATL ROC Tracking Champion and achieved MATCH maven status, showcasing expertise in operational tracking and being the first ATL ROC CPR trained on MATCH.

Education

Bachelor of Science - Public Relations

Georgia Southern University
Statesboro, GA
12.2018

Skills

  • Operational Reporting
  • Process Improvement
  • Employee Training and Development
  • Conflict Resolution
  • Goal Setting and Tracking
  • Financial Analysis
  • Customer Service Excellence

Timeline

Manager I of Operations and Customer Experience

JB Hunt Transport
02.2023 - Current

Senior Capacity Procurement Representative

JB Hunt Transport
02.2022 - 02.2023

Capacity Procurement Representative

JB Hunt Transport
02.2021 - 02.2022

Bachelor of Science - Public Relations

Georgia Southern University

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Phoebe Crook