PHOEBE DELUCCO

• Acts as main point of contact between management, clinical staffs and external community.
• Networks with local organizations, leaders and consumers, establishing new and lasting partnerships and relationships.
• Partnered with Montana Technological University to re-introduce the American Indian Science and Engineering Society chapter, allowing BNWC to reach a previously underserved age group.
• Developed the organization's branding and managed the organization's style, voice, and identity.
• Managed all social media platforms, resulting in an 280% increase in reach on Facebook and Instagram (Meta).
• Conducts community workshops and events to promote different programs and educate public on available services.
• Developed presentations for public events, community groups and school assemblies.
• Coordinated and managed volunteer activities for community service projects.
• Enhanced community engagement by developing and implementing targeted outreach programs, such as the Feeding Families project - a program that allowed the organization to distribute over 5,000 lbs of food to the community with a $10,000 grant in a 6 month period, resulting in positive feedback, public recognition, and press coverage.
• Conducted and coordinated the Center's first Community Health Need's Assessment, and developed a report of the results, allowing the center to improve their services.
• Created and implemented community-based programs, such as a monthly book club featuring indigenous authors, to improve education or fill specific needs.
• Spearheaded the Community Garden project, allowing BNWC to kickstart an Indigenous Food Sovereignty project.
• Created educational materials and tool kits to convey important information to service recipients.
• Maintained organization website.
• Created all marketing collateral including banners, engaging brochures and flyers to use for promotional materials and distribution.
• Created and releases a monthly newsletter for the organization.

• Conducted research and gathered key information for use in upcoming project planning.
• Evaluated permits for zoning changes and building projects by closely checking information against approval requirements.
• Outlined data about population, land usage and zoning data with charts, graphs and PowerPoint presentations.
• Arranged public information meetings, open houses, kiosks and other events by overseeing logistics, venue selection and activity planning.
• Designed marketing collateral using various Adobe products.
• Managed online communications from social media, email and website sources.
• Launched social media campaign to promote client projects.
• Created project tear sheets and designed a corporate template to streamline RFP submissions.
• Produced engagement summary reports following outreach events.
• Developed the company's first stakeholder master-list, formatted with GIS compatibility.
• Produced social media proposals.
• Received project-related questions and supported team members with comprehensive solutions.
• Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
• Took meeting minutes and drafted meeting agendas.
• Worked with senior management to initiate new projects and assist in various processes.
• Updated executives on changing business needs by thoroughly documenting internal and client meetings.

• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Developed and maintained relationships with customers and suppliers through account development.
• Conducted monthly inventories of raw materials and components on work floor.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Provided baker with baking assistance when needed.

• Reviewed and edited content for correct grammar and style.
• Collaborated with editors and page designers to create polished, attractive product.
• Recommended copy edits based on knowledge of target audience and internal and external style guides.
• Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.

With recommendation from Mayor of Kigali City and the Director General of Rwanda Housing Bureau, I interned in Kigali with contractor Surbana Jurong, Singapore-based urban development consulting firm.

I completed the following tasks:

• Edited over 300 pages of the master plan draft for the City of Kigali and secondary cities,
• Shadowed other planners as they tackled day-to day tasks, including community outreach, layout designing, and report writing.