Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Phoebe Djane

Orientation Leader

Summary

Adept at enhancing customer satisfaction and managing high-stress situations, demonstrated during my tenure at Thredup Distribution Center. Leveraged skills in customer service and cash handling to resolve complaints effectively, boosting loyalty. Excelled in peer mentoring and fostering connections, underpinning my ability to improve team dynamics and customer experiences. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful Orientation Leader skills at building positive and productive relationships with students and parents. Well-versed in campus amenities and ways to benefit from time at school. Excellent activity and event planning, relationship management and communication skills.

Overview

5
5
years of professional experience

Work History

Clothing Warehouse Associate

Thredup Distribution Center
06.2024 - Current
  • Took photos from different angles and perspectives to capture perfect images.
  • place the clothing on a mannequin or torso
  • adjust the garment to fit the properly
  • Managed multiple projects simultaneously by prioritizing deadlines and maintaining excellent organization.
  • Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.

Student Orientation Leader

Georgia Gwinnett College
09.2023 - Current


  • Developed strong relationships with incoming students, serving as a mentor throughout their first semester on campus.
  • Worked closely with other departments on campus to provide comprehensive information to new students during orientations.
  • Assisted in the design of promotional materials for orientation events, increasing visibility among prospective attendees.
  • Led small group discussions focused on important aspects of college life such as study habits and time management strategies.
  • Served as a resource for incoming students, answering questions and addressing concerns about university life.
  • Facilitated icebreaker games and team-building exercises, fostering connections among new students.

Cashier

Dollar Tree
02.2022 - 12.2023
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Customer Service Representative

Restaurant La Paix
12.2019 - 06.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Dacula High School
Dacula, GA
05.2001 -

Skills

Peer Mentoring

Active Listening

Patience and composure

Customer Complaint Resolution

Cash Handling

Customer Service

Campus knowledge

Icebreaker activities

Peer Mentoring

Languages

French
Native or Bilingual

Timeline

Clothing Warehouse Associate

Thredup Distribution Center
06.2024 - Current

Student Orientation Leader

Georgia Gwinnett College
09.2023 - Current

Cashier

Dollar Tree
02.2022 - 12.2023

Customer Service Representative

Restaurant La Paix
12.2019 - 06.2021

High School Diploma -

Dacula High School
05.2001 -

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Phoebe DjaneOrientation Leader