Phoebe Edwards
Louisburg,NC
Summary
I believe that hard work and strong customer service skills set me part from the rest. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in many software programs.
Overview
16
16
years of professional experience
Work History
Administrative Specialist
NC Department Of Revenue
01.2023 - Current
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Processing Property Tax Appeals into database
- Creating acknowledgement letters to send out to tax payers, Attorneys and County Assessor's.
- Managing incoming Mail
- Providing Administrative support to Assistant Director
- Filing, Scanning, Faxing
- Answering phone calls for Local Government Division
- Completing Sales Ratio data in DORPSAP
- Meeting Minutes
- Updating DOR website with appeal decisions
- Ordering Inventory for the division
Spa Manager
Hand & Stone Spa
01.2019 - 01.2022
- Hiring of all staff positions, creating schedules, quarterly reviews, staff meetings, customer service calls/complaints, manage front desk reception staff, create sales goals for staff, managing booking errors, handle chargebacks from clients, suspended payments from patients and maintain a positive and clean environment for clients.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
Receptionist
Hand & Stone Spa
01.2014 - 01.2019
- Answering high demand phone calls, scheduled appointments, checked clients in and out of services, made sure all client intake paperwork was completed and on file, managed billing payments and suspend payments, daily suspend calls, confirmation calls, filing, scanning and providing exemplary customer service to all patients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
Sales Associate
Charming Charlies
01.2011 - 01.2012
- As a sales associate I worked on the floor helping customers and also at the register
- Daily tasks included counting inventory, managing dressing rooms, hitting daily and monthly sales goals and designing products on the floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Hostess/Server/Cashier
Buffalo Wild Wings
01.2008 - 01.2012
- At Buffalo Wild wings I started out as a hostess and after a few months moved to cashier, managing phone calls and to go orders
- My last year working with them I waited tables to get the face to face customer service experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associates - Science
Guilford Technical Community College
2016
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East Wake High School
2012
Skills
- I have 10 years’ experience with Microsoft Word, Excel, Power point and Office Proficient in the use of Millenium scheduling software as well as Zenoti Type 90 WPM
- Familiar with DORPSAP
- Familiar with Fiori, NCID, Outlook & other State resource websites
Timeline
Administrative Specialist
NC Department Of Revenue
01.2023 - Current
Spa Manager
Hand & Stone Spa
01.2019 - 01.2022
Receptionist
Hand & Stone Spa
01.2014 - 01.2019
Sales Associate
Charming Charlies
01.2011 - 01.2012
Hostess/Server/Cashier
Buffalo Wild Wings
01.2008 - 01.2012
Associates - Science
Guilford Technical Community College
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East Wake High School
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