Summary
Overview
Work History
Education
Skills
Timeline
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Phoebe Epperson

Ellijay ,GA

Summary

Dynamic and reliable professional with a proven track record, excelling in customer service and teamwork. Demonstrated strong attention to detail and effective communication skills, enhancing customer satisfaction and fostering positive relationships. Skilled in multitasking and maintaining high standards of cleanliness, contributing to a welcoming experience.

Overview

3
3
years of professional experience

Work History

Restaurant Worker

Chili Dog
02.2025 - Current
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
  • Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
  • Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
  • Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
  • Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Gathered hot menu items to fill orders for consumers with proper tray presentation.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Maintained smooth and timely operations in preparation and delivery of meals.

Seasonal Worker

BJ Reece Apple House
08.2023 - Current
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
  • Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
  • Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
  • Communicated with coworkers and management to report challenges.

Bakery Worker

Our Daily Bread Ministries
09.2022 - Current
  • Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
  • Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, welcoming bakery environment.
  • Maintained high-quality standards by closely monitoring baking processes, adjusting recipes as needed for optimal results.
  • Mixed dough, scaled breads, and cakes, fried doughnuts and performed baking duties.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Wrapped, boxed and weighed bakery department products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Sales Associate

Shoe Show
04.2022 - 02.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

Gilmer High School
Ellijay, GA
05.2024

Skills

  • Attention to detail
  • Prioritization and organization
  • Cleaning procedures
  • Relationship building
  • Teamwork and collaboration
  • Time management
  • Multitasking Abilities
  • Reliability
  • Effective communication
  • Active listening
  • Organizational skills

Timeline

Restaurant Worker

Chili Dog
02.2025 - Current

Seasonal Worker

BJ Reece Apple House
08.2023 - Current

Bakery Worker

Our Daily Bread Ministries
09.2022 - Current

Sales Associate

Shoe Show
04.2022 - 02.2024

Gilmer High School

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Phoebe Epperson