Phoebe Glover
DeFuniak Springs
Summary
Dynamic leader with a proven track record of excellence in operations management and customer relations. Leveraged marketing tactics and social media management to enhance service quality, achieving a significant increase in client satisfaction. Skilled in team oversight and verbal communication, adept at fostering professional relationships and driving project success.
Overview
5
5
years of professional experience
Work History
Owner Massage Therapist
Dropping Keys Somatic Healing Center
01.2023 - Current
- Managed day-to-day business operations.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Analyzed postural assessments and range of motion.
Executive Assistant
Foreign Affairs Motorsport
07.2020 - Current
- Processed travel expenses and reimbursements for executive team
- Organized and coordinated monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Facilitated training and onboarding for incoming office staff.
- Handled confidential and sensitive information with discretion and tact.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Screened personal and business calls and directed to appropriate party.
- Wrote reports, executive summaries and newsletters.
Logistics Manager
Private Fleet
12.2019 - 08.2023
- Coordinated dispatching of 20-25 privately owned luxury rental cars via rental platform Turo
- Directed shipping and receiving of wide range of products to ensure excellent client experience.
- Selected, trained and developed logistics personnel and drivers.
- Negotiated transportation and receiving of new vehicles for the fleet during peak rental season
- Oversaw fleet maintenance staff and maintained efficiency in fast-paced environment.
- Created and enforced detailed organization processes to increase quality and service standards.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules, maintenance, and completed trips.
- Directly interacted with clients to ensure flawless and excellent experience.
- Coordinated delivery, return, maintenance, repair records for the fleet
Executive Administrative Assistant
J Glover NRA Instructor
12.2019 - 08.2023
- Maintained accurate data base of student and client information and class progress for 500+ students
- Screened calls and emails and initiated actions to respond or direct messages for chief instructor
- Handled scheduling for executive's calendar and prepared teaching agenda and materials.
- Organized and updated schedules for chief instructor
- Handled confidential and sensitive information with discretion and tact
- Scheduled national teaching and travel schedules across 5 states
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips internationally
- Seamlessly interacted with colleagues to plan and complete special projects.
- Assisted hands-on teaching setup and pack out of 50+ firearms on range
- Maintained utmost composure and highest safety standards while handling 50+ firearms and thousands of rounds of ammunitions for on site training
Education
Massage Therapy 800 Certificate - Massage Therapy And Theraputic Bodywork
Source Institute of Massage Therapy And Bodywork
Fort Walton Beach, FL09-2023
Skills
- Social media management
- Team oversight
- Service quality assurance
- Verbal and written communication
- Project management
- Customer relations
- Operations management
Timeline
Owner Massage Therapist
Dropping Keys Somatic Healing Center
01.2023 - Current
Executive Assistant
Foreign Affairs Motorsport
07.2020 - Current
Logistics Manager
Private Fleet
12.2019 - 08.2023
Executive Administrative Assistant
J Glover NRA Instructor
12.2019 - 08.2023
Massage Therapy 800 Certificate - Massage Therapy And Theraputic Bodywork
Source Institute of Massage Therapy And Bodywork
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