Phoebe Goodrum
Fort Lauderdale,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
EVS Technician
Browsrd Health Medical Center
07.2025 - Current
- Provided feedback to management on equipment performance and maintenance needs.
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
- Supported hospital operations through timely completion of cleaning assignments, contributing to a well-maintained facility.
- Delivered exceptional customer service when interacting with patients, family members, visitors, and colleagues alike, fostering a positive atmosphere within the hospital environment .
- Enhanced patient satisfaction by ensuring a clean and safe environment in all hospital areas.
- Demonstrated strong time management skills, ensuring the completion of all assigned tasks within designated deadlines while maintaining high-quality work standards.
- Contributed to effective communication among team members by participating in regular meetings and training sessions.
- Emptied and decontaminated trash containers to efficiently reduce waste.
- Performed deep-cleaning projects as needed to maintain optimal cleanliness throughout the facility over time.
- Assisted in emergency situations requiring immediate attention or cleanup, demonstrating adaptability under pressure.
Sales Representative Team Leader
Logistics Health
09.2020 - 05.2025
- Handled incoming calls to assess customer needs, providing tailored insurance solutions.
- Processed payments and adjusted insurance plans to align with customer requirements.
- Enhanced customer satisfaction by upgrading or downgrading insurance plans to better suit individual needs.
- Attended monthly sales meetings and quarterly sales trainings.
- Guided agents in developing effective communication strategies to improve customer interactions.
- Led sales team to exceed quarterly targets through strategic planning and effective communication.
- Developed training programs for new representatives, enhancing onboarding efficiency and product knowledge.
- Conducted performance reviews and provided mentorship, fostering professional growth within the team.
- Collaborated with cross-functional teams to align sales strategies with overall business objectives.
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Provided comprehensive training programs for new hires to ensure they were well-equipped for success in the field.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Led a team of sales representatives to improve overall performance through mentoring, coaching, and regular evaluations.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Manager Tax Preparation Office
Assertive Tax
02.2009 - 12.2013
- Led team to enhance operational workflows, increasing efficiency and effectiveness in project delivery.
- Implemented strategic initiatives that reduced costs while maintaining service quality and customer satisfaction.
- Mentored junior staff, fostering professional growth and enhancing team performance through knowledge sharing.
- Analyzed operational data to identify trends, recommending process improvements for increased productivity.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Dillard High
Fort Lauderdale, FL06-1989
Associate of Science - Criminal Justice
Broward College
Fort Lauderdale, FLSkills
- Sales planning
- Financial processing expertise
- Strategic team guidance
- Customer engagement practices
- Effective communication
- Insurance documentation management
- Customer engagement
- Team leadership
- Customer relationship management
- Food safety and sanitation
- Effective customer upselling
- Active listening
- Strong task management
- Effective sales strategies
- Effective sales presentation
- Sales reporting
- Facilitating team development
- Critical thinking ability
- Sales presentations
- Collaborative teamwork
- Customer engagement
- Persuasive communication
- Payment processing
- Sales process
- Cross-selling
- Sales cycle management
- Customer feedback
- Customer service
- Effective multitasking abilities
- Effective troubleshooting skills
- Collaborative teamwork
- Strong verbal and non-verbal communication
- Sales training facilitation
- Healthcare facility upkeep
Timeline
EVS Technician
Browsrd Health Medical Center
07.2025 - Current
Sales Representative Team Leader
Logistics Health
09.2020 - 05.2025
Manager Tax Preparation Office
Assertive Tax
02.2009 - 12.2013
High School Diploma -
Dillard High
Associate of Science - Criminal Justice
Broward College
Education and Training
other