Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Phoebe Haidee Pierre

Phoebe Haidee Pierre

Lake Charles,LA

Summary

Highly motivated , extensive experience supporting consultants in high profile

Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.

Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.

Seasoned Security Officer equipped with excellent communication skills consistently maintains detailed logs of important events. Skilled in problem-solving and conflict resolution with knowledge of law enforcement investigations. Trustworthy and committed to honest interactions with supervisors, employees and customers.

Sharp Security Officer individual experienced in using security equipment in busy, fast-paced settings. Military-trained with professional attitude and known for successfully enforcing rules. Acts as first responder to all accidents and injuries on property and administers first aid and basic life support.

Focused Security Manager bringing many years of experience in security landscape. Reliable and dedicated with passion for reducing corporate liabilities. Skilled managing, training, and developing security team members.

Observant professional accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.

Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Outgoing student pursuing flexible part-time employment with weekend and evening shift options.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Productive call center representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings.

Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.

Seasoned Call Center Representative with background in providing high-quality customer service through effective communication. Strengths include ability to manage complex calls, troubleshoot effectively and maintain composure under pressure. Significant impact in previous roles includes improved customer satisfaction rates and efficient problem resolution. Strong multitasker with exceptional interpersonal skills, ensuring a positive experience for each caller.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Security Officer (Full-time)

ALLIED UNVERSAL
West Palm Beach, US
07.2016 - Current
  • Security officer at Frenchman's Greek gate house
  • Security officer at Preston estates front desk at jfk hospital

Customer Service Representative

Teleperformance
Boynton Beach, US
02.2017 - 11.2020
  • Customer service, call center solved problem

Call Center Representative

Vanderbilt
West Palm Beach, Florida
01.2014 - 11.2017
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Security Officer

G4S
West Palm Beach, US
04.2016 - 07.2017
  • I used to be in a gatehouse where you have to login in every guest in the system make sure they were calling swa make sure no ones who's not allowed in the property is there hospital baker act patient

Customer Service Executive

Continuum
West Palm Beach, FL
11.2012 - 01.2016
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Maintained accurate records of customer interactions, transactions and comments in the database system.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Identified opportunities for process improvement within the customer service department.
  • Collaborated with other departments to ensure customer satisfaction.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Ensured that all customer queries were handled quickly and professionally.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Prepared detailed reports of daily activities for management review.
  • Analyzed data from surveys to determine trends in customer needs and preferences.
  • Provided technical support when necessary to resolve complex problems.
  • Responded promptly to emails sent by customers seeking assistance.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Liaised between the company and its partners in order to provide better service.
  • Participated actively in weekly meetings held by the Customer Service Manager.
  • Actively sought out ways to improve operational efficiency within the team environment.
  • Stayed abreast of changes in products and services offered so as to answer questions accurately.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Answered questions from customers by phone and email, offering company details, and policy information as requested.
  • Consulted with customers regarding needs and addressed concerns.

Education

Associate - Criminal justice

Keiser university
West Palm Beach, FL
07.2018

Associate of Arts - Computer And Information Sciences

FCC College
West Palm Beach, FL
07-2018

Skills

  • System Administration
  • Problem solving
  • Initiative
  • Cybersecurity
  • Property management
  • Acute care
  • Stocking
  • Cash Handling
  • SIEM
  • Team work
  • Disaster Recovery
  • Word
  • Learning
  • Security Analysis
  • Patrol
  • Information Security
  • Hotel experience
  • Incident Response
  • Communications
  • Filing
  • Typing
  • Criminal Justice
  • Contracts
  • Active Directory
  • Medical terminology
  • Customer Service
  • Teamwork
  • Great listener
  • Excel
  • Surveillance
  • Enterprise
  • Bilingual
  • Team leader
  • Sales
  • Self management
  • Computer Networking
  • Guest services
  • Microsoft Windows Server
  • Recruiting
  • Network Firewalls
  • Yardi
  • Hard worker
  • Fair Housing regulations
  • Security
  • Organizational Skills
  • Stationary surveillance
  • Visitor tracking
  • Premises patrol
  • Personnel screening
  • Electronic surveillance
  • Arrest procedures
  • Metal detector operation
  • Investigation documentation
  • Identification verification
  • Relationship building and management
  • Law enforcement background
  • Superior customer service
  • Investigative skills
  • Asset protection
  • Screening wands
  • Shift work experience
  • Report writing
  • Crisis intervention training
  • Crime prevention methods
  • Dispatch
  • Theft prevention training
  • Firearms expert
  • Weapons training
  • FLUENT IN [LANGUAGE]
  • Crime prevention
  • Entrance control
  • Complaint resolution
  • Scheduling
  • Account updating
  • Professional telephone demeanor
  • Opening and closing accounts
  • Store maintenance
  • Coordination
  • Documentation
  • Customer RMA management
  • Credit card payment processing
  • Calendaring
  • Call escalation
  • International sales support
  • Promotional support
  • Minute taking
  • Call triaging
  • In-store support
  • New teller training
  • Multi-line phone talent
  • Service standard compliance
  • POS systems expert
  • Tactful and diplomatic
  • Tracking complaints
  • Courteous demeanor
  • Support case resolution
  • Proofreading
  • Research
  • Banking operations support
  • Customer service
  • Key holder experience
  • Hospitality and accommodation
  • Researching
  • Training development aptitude
  • Call center experience
  • System implementation
  • Senior leadership support
  • Customer consulting
  • Order processing
  • Conflict mediation
  • Escalation management
  • Live chat support
  • Microsoft Excel
  • Adaptive team player
  • Staff training
  • Warehousing functions
  • Member account management
  • Refund management
  • Brand representation
  • Customer relationship management (CRM)
  • High-energy attitude
  • Credit adjustments
  • [Software] CRM system proficiency
  • Prioritization
  • Product education
  • Typing proficiency
  • Product knowledge
  • Microsoft PowerPoint
  • Building rapport
  • Staff education and training
  • Exchange coordination
  • Report creation
  • Office equipment proficiency
  • Receiving support
  • Script adherence
  • Merchandise upselling
  • Stock management
  • Sales closing
  • Skype
  • Refunds processing
  • Spreadsheets
  • Follow-up skills
  • Grammar
  • Shipping procedures
  • Schedule mastery
  • 10-key
  • Call logging
  • Training experience
  • Sales expertise
  • Retail loss prevention
  • Upselling
  • Persuasion techniques
  • Relationship selling
  • Retail merchandising expertise
  • Multi-tasking strength
  • Inventory control procedures
  • Prospecting and telemarketing
  • Adapt to diverse groups
  • Fraud detection
  • Service-oriented
  • B2B sales and customer service
  • Financial records oversight
  • Contact follow-up
  • Energetic self-starter
  • Sales trends
  • Lead database management
  • Exceeds sales goals
  • Cleaning techniques
  • Reliable and punctual
  • Reading comprehension skills
  • Excellent people skills
  • Verbal/written communication
  • Financial records analysis
  • Excellent communication skills
  • Written and oral communication skills
  • Self-checkout assistance
  • Sales strategies
  • Point of sale operation
  • POS system operation
  • Exceptional customer service
  • Superb time management
  • Goal tracking
  • Positive and professional
  • Cold-calling
  • Product guidance
  • Problem-solving skills
  • Negotiation tactics
  • Dining area maintenance
  • Price quote preparation
  • Meeting deadlines
  • Fitting room maintenance
  • Money transfer systems

Certification

  • First Aid Certification
  • CNA
  • Class D Security Guard Card

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Representative

Teleperformance
02.2017 - 11.2020

Security Officer (Full-time)

ALLIED UNVERSAL
07.2016 - Current

Security Officer

G4S
04.2016 - 07.2017

Call Center Representative

Vanderbilt
01.2014 - 11.2017

Customer Service Executive

Continuum
11.2012 - 01.2016

Associate - Criminal justice

Keiser university

Associate of Arts - Computer And Information Sciences

FCC College
Phoebe Haidee Pierre