Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phoebe Harling

Columbia,NC

Summary

Energetic personality, offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food, pos systems, menu or inventory memorization, customer service and making sales. Customer-focused service worker devoted to meeting team and customer needs. Hard working and always interested in learning to skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member

Trader Joe's
08.2022 - 07.2023
  • Worked front counter, customer experience, stocking and inventory.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Stocked shelves to organize aisles in assigned department.

House Cleaner

Merry Maids
05.2022 - 07.2022
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Waitress

Old Chicago Pizza
01.2022 - 05.2022
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Delivery Driver

Pizza Hut
06.2021 - 05.2022
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Catering Assistant

Graham's Catering
02.2020 - 01.2022
  • Provided friendly, courteous service to create memorable moments for guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Oversaw catering orders to verify accuracy and completeness.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained flexible work schedule to meet event needs.
  • Developed menus for special occasions and catered events to match theme and requirements of clients.
  • Liaised with suppliers to acquire fresh produce, high quality and sufficient stock for events.

Wood Finisher

Silverwood LLC
06.2020 - 12.2020
  • Recognized material deformation such as knots and used appropriate tools to blend surfaces.
  • Applied filler compound to imperfections or fractures in material to smooth and prepare for finishing.
  • Adjusted or removed protruding hardware to smooth furniture or materials requiring painting.
  • Utilized chisels and scrapers to prepare material shape in preparation for sanding.
  • Studied types of sealant, finish and paint associated with furniture, caskets and other wooden structures.
  • Verified finishing met established standards for color, textures, metallic, exotic woods and aged finishes.

Retail Sales Associate and Gift Wrapper

The Gourmet Shop
11.2019 - 03.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Pleasantly greeted customers and offered to personally wrap packages.
  • Measured boxes and packages to determine correct sizes of wrapping paper that would be used.
  • Assisted customers by helping to choose appropriate gift wrapping materials.
  • Operated shrink wrap, banding and other wrapping machines.

Barista

The Gourmet Shop
10.2019 - 03.2020
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Used POS system to accurately enter orders and process payments.

Waitress

Carolina Steak House
01.2019 - 04.2019
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.

Crew Member

Moes Southwestern Grill
01.2019 - 03.2019
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Assisted other team members to achieve goals.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Cooked and prepared foods and monitored food production according to quality and sanitation standards.

Waitress

Miyoshi Japanese Restaurant
06.2018 - 01.2019
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Trained staff members on use of POS system.
  • Managed food resources, memorized orders, and coordinated customer service.

Office Assistant

Cleary Law LLC
04.2017 - 10.2017
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Delivered clerical support by handling range of routine and special requirements.

Education

Associate of Arts - Fine And Studio Arts

Midlands Middle College
Columbia, SC
12.2021

Skills

  • Safe Food Handling Procedures
  • Organization
  • Time management
  • Communication
  • Creativity

Certification

  • First Aid/CPR Certified

Timeline

Crew Member

Trader Joe's
08.2022 - 07.2023

House Cleaner

Merry Maids
05.2022 - 07.2022

Waitress

Old Chicago Pizza
01.2022 - 05.2022

Delivery Driver

Pizza Hut
06.2021 - 05.2022

Wood Finisher

Silverwood LLC
06.2020 - 12.2020

Catering Assistant

Graham's Catering
02.2020 - 01.2022

Retail Sales Associate and Gift Wrapper

The Gourmet Shop
11.2019 - 03.2020

Barista

The Gourmet Shop
10.2019 - 03.2020

Waitress

Carolina Steak House
01.2019 - 04.2019

Crew Member

Moes Southwestern Grill
01.2019 - 03.2019

Waitress

Miyoshi Japanese Restaurant
06.2018 - 01.2019

Office Assistant

Cleary Law LLC
04.2017 - 10.2017

Associate of Arts - Fine And Studio Arts

Midlands Middle College

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Phoebe Harling