Phoebe Harvey
Carmel,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Bartender / Team Lead
Sun King Brewery
02.2023 - 05.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Drake's Keystone
07.2022 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Server
Fire By The Monon
05.2021 - 06.2022
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Baker
Oxford Doughnut Shoppe
08.2021 - 04.2022
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Resolved customer concerns with positive approach and constructive strategies.
- Set heat and humidity temperatures for proof box.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Doughnut decoration as well as baking in the morning
- Doughnut sales following preparation and decoration
Plant Caretaker
Habig Corp
03.2015 - 04.2021
- Trimmed greenery, shrubs and hedges to maintain uniform appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
- maintained plants on a daily basis
- customer service and cash register use
- painted murals for the store on the walls of the store
Education
Bachelor of Arts - Public Health, Spanish
Miami University
Oxford, OH05.2022
High School Diploma -
North Central High School
Indianapolis, IN05.2018
Skills
- Conflict and Complaint Resolution
- Food and Beverage Service
- Warm and Friendly
- Age Verification
- Customer Service and Rapport
- Team Player
- Menu Memorization and Presentation
- Bathroom Servicing
- Able to Lift 30 Pounds
- Dining Room Cleaning and Upkeep
- Fluent in Spanish
- Basic accounting
- Customer service expertise
Timeline
Bartender / Team Lead
Sun King Brewery
02.2023 - 05.2024
Server
Drake's Keystone
07.2022 - 12.2022
Baker
Oxford Doughnut Shoppe
08.2021 - 04.2022
Server
Fire By The Monon
05.2021 - 06.2022
Plant Caretaker
Habig Corp
03.2015 - 04.2021
Bachelor of Arts - Public Health, Spanish
Miami University
High School Diploma -
North Central High School
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