Phoebe Harvey, AS,CDA,RDA
Veterans Administration Medical Center, OFFICE INTERGRATED VETERANS CARE
Houston
1
Certification
26
years of professional experience
Dental professional with wealth of experience in patient care and clinic operations. Known for reliability, adaptability, and strong focus on teamwork and achieving clinical excellence. Proficient in dental assisting techniques, patient education, and inventory management.
Experienced professional with background in dental practice management.
Work History
Lead Dental Assistant
5 Years 1 Month- Managed dental records, treatment documentation, and chart updates for accurate patient care.
- Communicated scheduling needs and patient instructions to improve appointment coordination and continuity of care.
- Explained treatment procedures and instructed patients on home care guidelines.
- Enhanced patient comfort by providing thorough explanations of dental procedures and answering questions with patience.
- Increased patient satisfaction rates through excellent customer service skills when addressing concerns or resolving issues promptly.
- Acted as a liaison between patients and dental specialists, streamlining the referral process and fostering seamless continuity of care.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Typed patient data into computer system using [Software] while following privacy laws and maintaining high-level accuracy.
- Maintained detailed patient records, contributing to better-informed treatment decisions and continuity of care.
- Participated in ongoing professional development opportunities, staying current on best practices within the field of dentistry.
- Prepared patient x-rays and images for dentist review.
- Scheduled and confirmed patient appointments.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
Dental Assistant
6 Years- Supported chairside procedures, anticipating provider needs and maintaining efficient patient flow.
- Sterilized instruments and prepared operatories following strict infection control and safety protocols.
- Captured digital radiographs and maintained accurate clinical records for treatment documentation.
- Coordinated patient scheduling, reminders, and intake tasks to reduce workflow delays.
- Assessed supply levels and replenished dental materials to support uninterrupted clinical operations.
- Assisted with emergency response procedures, preparing equipment and maintaining readiness.
- Ensured compliance with VA dental standards through careful documentation and daily quality checks.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Enhanced patient rapport by consistently delivering compassionate and professional care.
- Assisted in emergency dental procedures, providing critical support in high-pressure situations.
- Prepared treatment areas for patient care, ensuring sterile and organized environment.
- Improved dental procedure outcomes with accurate preparation of filling and crown materials.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Dental Office Manager/Registered Dental Assistant
13 Years 5 Months- Directed daily front office operations, ensuring smooth patient scheduling, check-in, and checkout workflows.
- Supervised insurance verification, claims processing, and payment posting to maintain accurate account records.
- Trained front desk team on office procedures, patient communication, and record management standards.
- Managed vendor communication, supply ordering, and inventory controls to prevent operational disruptions.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Developed and enforced office policies to maintain high standards of patient care and confidentiality.
- Reduced appointment cancellations and no-shows with proactive reminder and follow-up system.
- Maintained strict adherence to OSHA and CDC guidelines for infection control, ensuring safe environment for both patients and staff.
- Negotiated with suppliers to reduce costs of dental supplies, improving clinic's profitability.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted chairside during restorative, preventive, and surgical procedures
- Prepared treatment rooms, sterilized instruments, and maintained infection-control standards
- Captured digital X-rays and organized patient records for accurate treatment planning
- Managed instrument trays, supplies, and operatory readiness for seamless patient flow
- Documented clinical notes, procedures, and materials in dental software systems
- Supported dentists with suction, retraction, and procedural setup to improve efficiency
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
Education
Associate of Science - General Studies
Skills
Dental radiography
Oral surgery
Prosthodontics experience
Impression taking
Restorative procedures
Dental software proficiency
Office management
Dental terminology
Chairside assistance
Certification
- Certified Dental Assistant
- RDA - Registered Dental Assistant
Timeline
Lead Dental Assistant
Veterans Administration Medical Center, OFFICE INTERGRATED VETERANS CARE
09.2021 - CurrentRead More
Dental Assistant
Veterans Affairs Medical Center
09.2015 - 09.2021Read More
Dental Office Manager/Registered Dental Assistant
Kim Andersen
12.2000 - 05.2014Read More
Lone Star College
Associate of Science from General Studies
Read More