Phoebe Keel
New Hope,AL
Summary
Highly organized Office Administrator with over 20 years of experience managing daily operations in healthcare settings. Skilled in medical record management and scheduling software, consistently ensuring compliance and operational efficiency to support patient care. Among providing patient care as a Certified Nursing Assistant in a healthcare setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Administrator
FlexCare Infusion Centers
Madison, AL
04.2021 - Current
- Coordinated scheduling for staff and patient appointments efficiently.
- Maintained accurate medical records and patient files in compliance with regulations.
- Managed daily office operations to support patient care at infusion centers.
- Implemented inventory control procedures for medical supplies and office materials.
- Facilitated communication between healthcare providers, patients, and administrative staff.
- Developed office protocols to enhance workflow and improve service delivery.
- Oversaw maintenance of office equipment and ensured functionality for staff use.
- Coordinated and managed daily administrative operations of the office.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Organized and maintained filing systems, including electronic databases and records.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Scheduler
Huntsville Hospital Heart Center
Huntsville, AL
03.2016 - 04.2021
- Managed incoming calls and emails to efficiently handle appointment requests.
- Developed and maintained an organized appointment database for easy access and updates.
- Collaborated with team members to ensure seamless communication regarding schedule changes.
- Implemented best practices for appointment confirmations and reminders to reduce no-shows.
- Trained new staff on scheduling protocols and system navigation for consistency.
- Resolved scheduling conflicts promptly to maintain service flow and client satisfaction.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Maintained accurate records of patient appointments in computer system.
Education
High School Diploma -
New Hope High School
New Hope, AL05-1992
Skills
- Medical record management
- Scheduling software
- Office operations
- Inventory control
- Compliance regulations
- Customer relationship management
Affiliations
- Birdwatching
- Traveling
Certification
- Certified Nursing Assistant
Community Service Initative
- Toys for Tots
- HAWS (Helping Animals without Shelter)
Timeline
Office Administrator
FlexCare Infusion Centers
04.2021 - Current
Scheduler
Huntsville Hospital Heart Center
03.2016 - 04.2021
High School Diploma -
New Hope High School
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