Phoebe Kitchens
Syracuse,NY
Summary
Dynamic and attentive professional with experience at Del Lago Resort And Casino, excelling in guest relations and maintaining pristine environments. Skilled in cleaning and waste disposal, I significantly enhanced customer satisfaction. Trained staff and improved service delivery by fostering a welcoming atmosphere, demonstrating exceptional organizational and interpersonal skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Housekeeping Room Attendant
Del Lago Resort And Casino
08.2024 - Current
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Handled requests for extra linens, toiletries and other supplies.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
Restaurant Server
Queens Restaurant and Bar
02.2017 - 10.2020
- Bussed and reset tables to keep dining room and work areas clean.
- Stayed up-to-date on menu changes to help customers make food choices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Home Health Aide
Private Practice
02.2014 - 03.2017
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
Restaurant Hostess
Ken’s
03.2001 - 10.2014
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Checked in with servers to confirm preparedness before seating customers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Education
Caregiving - Medical
Technical Education And Skills Development Center
Cebu Philippines 02.2015
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Mopping floors
- Waste disposal
Certification
National certification of caregiving
Timeline
Housekeeping Room Attendant
Del Lago Resort And Casino
08.2024 - Current
Restaurant Server
Queens Restaurant and Bar
02.2017 - 10.2020
Home Health Aide
Private Practice
02.2014 - 03.2017
Restaurant Hostess
Ken’s
03.2001 - 10.2014
National certification of caregiving
Caregiving - Medical
Technical Education And Skills Development Center
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