Phoebe Kolkman
Summary
Personable, customer service oriented individual. Outgoing and efficient with the ability to multi-task.
Overview
14
14
years of professional experience
Work History
Hygiene Assistant
Gaines Pediatric Dentistry
09.2020 - Current
- Managed hygienist schedules with calendaring software to maintain steady patient flow.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
- Monitored and updated hygiene schedules by rescheduling appointments and scheduling new appointments.
- Reviewed patient charts upon arrival and prepared procedure room based on unique customer needs.
- Coordinated with front office staff to ensure accurate billing and record-keeping, facilitating smooth administrative processes.
- Enhanced patient comfort by maintaining a clean and organized treatment area.
- Implemented effective infection control protocols throughout the office environment, ensuring a safe space for both staff and patients alike.
- Reduced wait times for patients by effectively managing hygiene schedules and appointments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared patient for x-rays and gathered x-ray films.
Photographer & Videographer
self-employed
01.2017 - Current
- Highly intuitive and able to think quickly and “out-of-the-box” to get just the right shot
- Conduct all photo shoots in a calm and professional manner
- Crop, manipulate and color-balance final images
- Provide photography and videography for special events including: weddings, parties and school portraits
- Working knowledge of Adobe Lightroom and Adobe Premier Pro
- Managed pre-production tasks such as developing content plans and overall message
- Captured visual content and edited general assignment stories across multiple platforms
- Combine video, audio and graphics to effectively convey a story
- Capture special moments while circulating amongst wedding guests
Family Nanny
07.2018 - 01.2019
- Managed general housekeeping and childcare duties, including feeding, diapering, resting, and cleanup
- Communicated with children's parents and guardians about daily activities, behaviors and problems
- Took care of two-year-old twins
Cashier & Scheduler
Van's Pastry Shoppe
11.2010 - 07.2018
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Provided onsite training
- Successfully led key projects which resulted in completed orders
- Stocked and maintained silverware, linens and condiments
- Identified items in stock for first use to decrease waste and profit loss
- Interviewed, hired, and trained new team members
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Cleaned walls, fans and drains in bakery coolers, display cases and work areas
- Answered phones politely and promptly while accurately recording and confirming orders or answering questions
- Suggested additional items to customers to increase restaurant sales
- Set effective employee schedules that maintained coverage at peak times and minimized labor costs
- Delivered exceptional, friendly, and fast service
- Developed positive vendor relationships and offered product recommendations when appropriate
Education
High School Diploma -
GRACE Homeschool Association
Grand Rapids, MI01.2014
Skills
- Adaptable, Self-motivated, Managerial skills, Team player, Creative, Thrives under pressure, Focused
Timeline
Hygiene Assistant
Gaines Pediatric Dentistry
09.2020 - Current
Family Nanny
07.2018 - 01.2019
Photographer & Videographer
self-employed
01.2017 - Current
Cashier & Scheduler
Van's Pastry Shoppe
11.2010 - 07.2018
High School Diploma -
GRACE Homeschool Association
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