Hi, I’m
Phoebe Marrero
Killeen,TX
Summary
I have an exceptional 6-year career in sales, social media marketing, and customer service, with a talent for building strong relationships with everyone I surround myself with. I have a proven track record of success in multiple areas, and my ability to provide top-notch service sets me apart from the competition. My dedication and care for others and passion make me a valuable asset to any team. Authorized to work in the US for any employer and also bilingual in English and Spanish. Enthusiastic and motivated attitude with a strong desire to work with families and teams efficiently. I'm a friendly, adaptable, and collaborative professional worker devising satisfying solutions to complex problems. Innovative professional with a proven track record of driving engagement through creative strategies. Skilled in crafting compelling content focused on building relationships with customers and increasing conversions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
years of professional experience
1
Certification
Work History
US Cryotherapy
Cryotherapy Technician
08.2022 - 06.2023
Job overview
- Learn and perform Cryoskin services (slimming, toning, and facials)
- Perform Cryoskin consultations
- Promote & sell Cryoskin packages
- Book and manage Cryoskin appointments
- Learn and provide recovery services (Whole body chamber, Localized cryotherapy, Theragun, Normatec, Infrared Sauna)
- Learn recovery packages and pricing options
- Sell recommended recovery packages/memberships and retail items
- Managed over 50 calls per day
- Increased sales by over 28%
- Dealt with 5-30 new clients per day
- Hosted several events that increased revenue by over $50,000
- Learn Point of Sale and Customer Management Systems (CryoQueue)
- Effectively communicate services, technology, and terminology
- Provide superior customer service
- Comply and enforce required health and regulatory standards
- Monitor and maintain cleanliness of Cryoskin rooms
- Assist with planning and executing special events for Cryoskin
- Make calls/emails/SMS to leads, customers, or potential customers
- Be involved in community outreach to promote Cryoskin to other businesses
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Documented observations and baseline measurements in medical records.
- Optimized machinery and obtained consistent, accurate results through proper equipment calibration.
- Reviewed available supplies, identified deficiencies, and located necessary materials to meet operational demands.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Questioned patients about their medical backgrounds to obtain accurate health history data and optimize treatment plans.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment, and surfaces.
- Cared for patients by providing personal assistance and ambulation.
- Called patients post-procedure to inquire about status, recovery, and questions.
- Developed, implemented, and operated network system infrastructure and procedures.
- Collaborated with various groups to troubleshoot and resolve build and deployment issues.
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
- Utilized medical software to document and track patient progress.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Evaluated patient histories and medical records for accuracy and completeness.
USCryotherapy
Social Media Manager
08.2022
Job overview
- Increased customer engagement through social media.
- Posted on every social media platform multiple times per day.
- Increased social media presence by over 28%
- Increased clientele by over 14% through social media presence
- Monitored the online presence of the company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Fostered positive relationships with key business journalists in national and trade publications.
- Prepared RFP and RFQ responses for new business pitches and presentations.
- Drafted speeches for company executives and advised on media talking points.
- Led crisis communications and media relations activities in response to challenging situations.
- Oversaw a team of communications and media relations professionals with a focus on achieving PR results.
- Taught in-house employees strategies for successful internal and external communications.
- Wrote engaging and successful press releases to control information and public opinion.
- Conducted media training for company executives and business leaders.
- Designed and implemented social media strategies to align with business goals.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Managed editorial calendars and rescheduled PR events and meetings.
- Created and implemented systems and processes for monitoring media coverage.
- Collaborated with other departments to develop integrated branding and public relations strategies.
- Built and strengthened industry partnerships to improve product placements, amplify coverage, and maximize the effectiveness of marketing strategies.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Developed and promoted corporate brand, images, and identity to media and the public.
- Increased brand awareness through the development and implementation of successful public relations campaigns.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Analyzed and reported social media and online marketing campaign results.
- Suggested and implemented new features to develop brand awareness.
CRUDOS Fusion Art
Manager
04.2021 - 08.2022
Job overview
- Establish a strategy that team members can use to reach the project's goals more effectively
- Provide updates about the progress of the team to the company through reports
- Distribute tasks among the team members
- Maintain schedule for completion of the project and determine the completion timeline
- Provide team members with clear instructions
- Coordinate day-to-day activities
- Create an inspiring team environment with open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members' feedback and resolve any issues or conflicts
- Recognize high performance and reward accomplishments
- Encourage creativity and risk-taking
- Suggest and organize team building activities
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Onboarded new employees with training and new hire documentation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved marketing to attract new customers and promote business.
Target
Target Team Member
11.2019 - 09.2020
Job overview
- Served customers by helping them select products
- Drives sales through the engagement of customers,
- Suggestive selling
- Sharing product knowledge
- Greets and receives customers in a welcoming manner
- Responds to customer's questions
- Work experience in several positions in the store including style, cashiering, general merchandise, guest services, and self-checkout.
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Operated register to process payments and collect cash payment for order totals
- Assisted with inventory counts and stocking of merchandise
- Monitored and verified all merchandise was properly priced and labeled
Gulfstream Roofing
Clerical Assistant
06.2019 - 09.2020
Job overview
- Answering and directing calls, taking messages, and making phone calls
- Sorting and distributing daily mail, sending out bills, and arranging pickups for packages
- Using office equipment to check emails, send faxes, make copies, and update computer databases
- Typing forms, correspondence, memos
- Sorting, filing, efficient record keeping
- Completing assignments and projects from supervisors
- Overseeing and assisting new hires, office temps, or part-timers.
- Interacted with customers by phone, email, or in person to provide information.
- Provided clerical support, addressing routine, and special requirements.
- Supervised and trained interns and created job manuals for support staff.
- Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Provided clerical support to company employees by copying, faxing, and filing documents
Education
Miami Dade College, Miami, FL
Licensed from Esthetician
12.2023
Miami Senior High School, Miami, FL
High School Diploma
08.2019
Skills
- Business Communications
- Content Delivery
- Twitter, TikTok, Pinterest, Clubhouse
- Customer Demographics
- Marketing Automation
- Brand Consistency
- Microsoft Office
- Content Curation
- Creative Direction
- Content Scheduling
- Marketing and Advertising Strategies
- Research
- Email Communication
- Story Development
- Google Analytics
- Creative Development
- Streaming Media
- Messaging Strategy
- Project Collaboration
- Social Media Marketing
- Promotional Video Development
- Digital Publishing
- Brand Alignment
- Audience Engagement
- Editing
- Adobe Creative Suite
- Public Presentations
- Design Collaborating
- Video Editing
- Media Production
- Brand-Building Strategies
- Direct Email Campaigns
- Market Analysis
- Microsoft Dynamics, Excel, Project, etc
- Campaign Management
- Product Development
- Website Creation
- Statistics
- Coordinate Events
- Marketing and Advertising
- Brand Development
- Google Docs
- Filmmaker ProActive listening
- Clear communication
- Adaptability
- Problem-solving
- Time management
- Attention to detail
- Persistence
- Creative Thinking
- Organization
- Goal setting
- Customer service
- Networking
- Negotiation
- Closing Sales
- Leadership Skills
- Emotional intelligence
- Strategic thinking
- Tech literacy
- Empathic Attitude
- Patience
- Resilience
- Constructive Criticism
- Relationship Building
- Scheduling
- Data Entry
- Sales processing
- Multi-tasking
- Billing Procedures
- Customer Needs Assessments
- Patient Record Analysis
- Customer Satisfaction
- Paperwork and Charting
- Customer Feedback
- Electronic Medical Record Software
- Cryotherapy
- Social media marketing
- Social media content campaigns
- Digital publishing
- Social Media Management
Accomplishments
- Achieved a promotion from the position of server to Manager for my accuracy to satisfy clients needs, ability to lead a team, and efficiency.
- Supervised team of 8 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved a variety of conflict which received recognition for my problem-solving skills.
- As a pre-teenager, I ran my own small babysitting business in my local community.
- I hosted numerous successful events for my previous occupation in cryotherapy which made over $50,000 in revenue total in less than 6 months.
- Collaborated with team of 5 in the development of aesthetic and recovery services for various clients.
- Improved customer satisfaction ratings by 39% by producing a wide variety of affordable services and add-ons.
- Increased companies social media presence/engagement by over 68% and driving traffic to the companies websites
- Increased clientele through social media by creating unique content for several audiences.
Certification
- Hubspot Academy, Social Media Certification - Valid until Jun 16, 2024
- Hubspot Academy, Content Marketing Certification - Valid until June 16, 2024
- Google Ads Certification - AdWords Certification - Valid until February 24, 2024
Timeline
Cryotherapy Technician
US Cryotherapy
08.2022 - 06.2023
Social Media Manager
USCryotherapy
08.2022
Manager
CRUDOS Fusion Art
04.2021 - 08.2022
Target Team Member
Target
11.2019 - 09.2020
Clerical Assistant
Gulfstream Roofing
06.2019 - 09.2020
Miami Dade College
Licensed from Esthetician
Miami Senior High School
High School Diploma
- Hubspot Academy, Social Media Certification - Valid until Jun 16, 2024
- Hubspot Academy, Content Marketing Certification - Valid until June 16, 2024
- Google Ads Certification - AdWords Certification - Valid until February 24, 2024
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