Phoebe Mellott
Keedysville,MD
Summary
Dynamic Hospitality Professional with extensive experience in fast-paced environments. Expertise in delivering exceptional customer service while managing multiple tasks efficiently. Proficient in maintaining organized workspaces and addressing customer inquiries promptly. Strong communicator and collaborative team player committed to achieving high satisfaction rates.
Overview
9
9
years of professional experience
Work History
Commercial/Residential Cleaner
Precision Cleaning LLC
08.2024 - 10.2025
- Learned proper cleaning techniques for various surfaces and materials.
- Assisted in maintaining cleanliness of residential spaces to meet client standards.
- Utilized cleaning tools and equipment safely and efficiently.
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
Server/Shift Supervisor
IHOP
12.2016 - 10.2023
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Handled cash transactions accurately, maintaining register integrity throughout shifts.
- Collaborated with kitchen staff to streamline order delivery and enhance service efficiency.
- Trained new team members on menu offerings and operational procedures, fostering teamwork.
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
Server (Fine Dining/ Banquet)
Chartwell Country Club
04.2018 - 05.2020
- Delivered exceptional customer service, ensuring positive dining experiences and guest satisfaction.
- Managed multiple tables efficiently during peak hours, maintaining composure and attention to detail.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
High School Diploma -
Boonsboro High School
Boonsboro, MD06-2001
Skills
- Teamwork
- Multitasking and organization
- Fast learner
- Exceptional customer service
- Guest engagement
- Goal oriented
Timeline
Commercial/Residential Cleaner
Precision Cleaning LLC
08.2024 - 10.2025
Server (Fine Dining/ Banquet)
Chartwell Country Club
04.2018 - 05.2020
Server/Shift Supervisor
IHOP
12.2016 - 10.2023
High School Diploma -
Boonsboro High School