Phoebe Mongol
Bartow,FL
Summary
Adept Patient Care Assistant with a proven track record at Lakeland Regional Medical Center, showcasing exceptional skills in patient education and ADL support. Renowned for professionalism and the ability to remain calm under duress, I have significantly contributed to enhancing patient care and operational efficiency. My expertise in healthcare operations and commitment to high ethical standards set me apart.
Certified Clinical Medical Assistant (CCMA) with credentials from the National Healthcareer Association, demonstrating a commitment to excellence in patient care. Equipped with strong clinical skills and effective communication abilities, contributing to enhanced patient experiences and healthcare outcomes. Aiming to leverage expertise to support innovative healthcare practices and improve operational efficiencies.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Assistant
Lakeland Regional Medical Center
Lakeland, FL
10.2011 - Current
- Provided nursing care in accordance with resident care policies and procedures.
- Ensured that the safety and well-being of the residents are maintained.
- Assisted residents with bathing, dressing, hygiene, and grooming in accordance with the established care plan.
- Assisted with patient admissions, discharges and transfers.
- Collected specimens for laboratory tests upon request of medical staff.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Maintained inventory levels of stock items, supplies and equipment to foster smooth and cost-effective unit operations.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Responded quickly to emergency situations following established protocols.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Provided emotional support and companionship to patients.
- Shaved and draped patients to prepare for surgery, treatment or examination.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Collected and labeled specimens to prepare for delivery to laboratory.
- Engaged with patient family and friends to provide courteous visit experience.
- Assisted with admission and discharge processes including completion of necessary paperwork.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Scheduled appointments for patients via phone and in person.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Positioned patients properly during examination or treatment for comfort and safety.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Registered new patients into practice management software program accurately entering demographic information.
Education
Some College (No Degree) - Medical Assistant
Stepful
Skills
- ADL support
- Condition tracking
- Healthcare operations
- Database coordination
- Organizational standards
- Written and verbal communication
- Infection control
- Patient monitoring
- Patient education
- Room preparation
- Seizure precautions
- Resident tracking
- Care planning
- Basic life support
- OSHA compliance
- Check-in coordination
- Phlebotomy
- Data entry
- Laboratory maintenance
- Medical terminology proficiency
- Lab equipment setup
- Vital signs and examinations
- Appointment reminders
- Patient assessments and care
- Professionalism and ethics
- Calm and level-headed under duress
- Insurance verification
- Prioritizing stat orders
- Restocking lab supplies
- Quick problem solver
Certification
- CCMA
- CNA License
- CPR Certification
- Phlobotomy Certificate
Languages
English, Expert
Languages
English
Professional
References
References available upon request.
Timeline
Patient Care Assistant
Lakeland Regional Medical Center
10.2011 - Current
Some College (No Degree) - Medical Assistant
Stepful
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