Phoebe Scovel
Lehi,UT
Summary
Organized and dedicated individual with a proven ability to create positive environments and adapt to diverse needs. Leveraging strong computer skills and a service-oriented approach, enhances team efficiency and drives success. Possesses a commitment to service, flexibility, and self-motivated work ethic, enabling effective performance in independent or team environments and consistently achieving positive outcomes in diverse roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Factory Worker
Ahualoa Family Farms
12.2023 - 07.2024
- Remove defective macadamia nuts and foreign matters from bulk macadamia nut meats on conveyor belt.
- Maintain clean and safe workspace by adhering to safety protocols and regularly sanitizing all work areas including kitchen, packing room, bathroom, and offices.
- Use equipment properly to avoid workplace hazards or injuries.
School Bus Aide
Iosepa Transportation
02.2024 - 06.2024
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Built and maintained positive relationships with teachers, students and parents.
- Supported bus driver in managing emergency situations, effectively implementing safety protocols.
- Maintained clean and orderly bus environment by performing daily inspections and cleaning tasks.
- Enhanced student safety by consistently monitoring bus behavior and addressing issues promptly.
- Helped load and unload disabled and non-ambulatory passengers.
Office Manager
Car Medics Collision Center
04.2023 - 06.2023
- Managed administrative activities of collision center including accounting functions as necessary.
- Processed work related to repair orders, insurance claims and requirements
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence, or walk-ins.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with auto vendors, suppliers and contractors.
Educational Assistant
State of Hawai’i Department of Education
08.2022 - 04.2023
- Provided support to help students with special needs learn and grow.
- Developed strong rapport with students, fostering trust and mutual respect to create positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Enhanced classroom management through implementation of positive reinforcement techniques and clear expectations for behavior.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Substitute Support Staff
State of Hawaii Department of Education
08.2016 - 12.2020
- Supported coverage for educational assistants, part-time teachers, and cafeteria staff.
- Provided instructional support to student or group of students by working under direct supervision or close proximity of classroom teacher.
- Duties included but not limited to providing and assisting student with class work, assignments, and enhancing student learning.
- Maintained safety and security by overseeing students in recess environments.
- Prepared variety of fruits and vegetables; Served food to school students and staff; Maintained clean and sanitary work area, including dishwashing, mopping floors, and keeping dining area clean.
Airline Customer Service Agent
Delta Global Services, DGS, Alaska Air
07.2019 - 09.2019
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Assisted customers with airlines check-in procedure at counter and/or at self-service kiosk.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Provided exceptional customer service to each person by engaging customer and using active empathetic listening and effective interpersonal skills.
PTT (Part Time Teacher)
State of Hawaii Department of Education
02.2018 - 05.2019
- Assisted with classroom management by consistently enforcing rules and maintaining structured environment.
- Contributed to safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
- Facilitated small group instruction, allowing for targeted support and personalized attention to address specific academic needs.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Supported lead teachers in development of engaging lesson plans that met curriculum standards.
- Supervised students outside of classroom by ensuring safety, security, order and accountability.
Paraprofessional Tutor
State of Hawaii Department of Education
10.2012 - 05.2016
- Supported classroom teachers by reinforcing essential concepts and providing additional guidance during lessons.
- Contributed to positive learning environment by establishing strong rapport with both students and faculty members.
- Increased student confidence with one-on-one or small group sessions focused on specific areas of difficulty.
- Assisted struggling students in catching up to grade level expectations through consistent support and encouragement.
- Supervised students outside of classroom by ensuring safety, security, order, and accountability.
Education
Bachelor of Arts - Business Administration
University of Hawaii - West Oahu
Kapolei, HI05.1999
Associate of Arts - Liberal Arts and General Studies
Hawaii Community College
Hilo, HI05.1996
High School Diploma -
Honoka'a High School
Honoka'a, HI06.1991
Skills
- Customer Service
- Flexibility
- Interpersonal
- Highly Adaptable
- Attention to Detail
- Dedicated Team Player
- Computer Skills
- Administrative Support
Certification
Certified CPR, AED, Basic First Aid, National CPR Foundation, 02/01/24
Timeline
School Bus Aide
Iosepa Transportation
02.2024 - 06.2024
Factory Worker
Ahualoa Family Farms
12.2023 - 07.2024
Office Manager
Car Medics Collision Center
04.2023 - 06.2023
Educational Assistant
State of Hawai’i Department of Education
08.2022 - 04.2023
Airline Customer Service Agent
Delta Global Services, DGS, Alaska Air
07.2019 - 09.2019
PTT (Part Time Teacher)
State of Hawaii Department of Education
02.2018 - 05.2019
Substitute Support Staff
State of Hawaii Department of Education
08.2016 - 12.2020
Paraprofessional Tutor
State of Hawaii Department of Education
10.2012 - 05.2016
Associate of Arts - Liberal Arts and General Studies
Hawaii Community College
High School Diploma -
Honoka'a High School
Certified CPR, AED, Basic First Aid, National CPR Foundation, 02/01/24
Bachelor of Arts - Business Administration
University of Hawaii - West Oahu
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