Phoebe Scovel
Lehi,UT
Summary
Organized and dedicated individual with a proven ability to create positive environments and adapt to diverse needs. Leveraging strong computer skills and a service-oriented approach, enhances team efficiency and drives success. Possesses a commitment to service, flexibility, and self-motivated work ethic, enabling effective performance in independent or team environments and consistently achieving positive outcomes in diverse roles.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Factory Worker
Ahualoa Family Farms
Honoka'a, HI
12.2023 - 07.2024
- Remove defective macadamia nuts and foreign matters from bulk macadamia nut meats on conveyor belt.
- Maintain clean and safe workspace by adhering to safety protocols and regularly sanitizing all work areas including kitchen, packing room, bathroom, and offices.
- Use equipment properly to avoid workplace hazards or injuries.
School Bus Aide
Iosepa Transportation
Kailua-Kona, HI
02.2024 - 06.2024
- Helped students with physical and mental disabilities to board, disembark and ride bus.
- Built and maintained positive relationships with teachers, students and parents.
- Supported bus driver in managing emergency situations, effectively implementing safety protocols.
- Maintained clean and orderly bus environment by performing daily inspections and cleaning tasks.
- Enhanced student safety by consistently monitoring bus behavior and addressing issues promptly.
- Helped load and unload disabled and non-ambulatory passengers.
Office Manager
Car Medics Collision Center
Kailua-Kona, HI
04.2023 - 06.2023
- Managed administrative activities of collision center including accounting functions as necessary.
- Processed work related to repair orders, insurance claims and requirements
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls, email correspondence, or walk-ins.
- Maintained computer and physical filing systems.
- Developed and maintained successful relationships with auto vendors, suppliers and contractors.
Educational Assistant
State of Hawai’i Department of Education
Honoka'a, HI
08.2022 - 04.2023
- Provided support to help students with special needs learn and grow.
- Developed strong rapport with students, fostering trust and mutual respect to create positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Enhanced classroom management through implementation of positive reinforcement techniques and clear expectations for behavior.
- Supported student learning objectives through personalized and small group assistance.
- Maintained safety and security by overseeing students in recess environments.
Substitute Support Staff
State of Hawaii Department of Education
Honoka’a, HI
08.2016 - 12.2020
- Supported coverage for educational assistants, part-time teachers, and cafeteria staff.
- Provided instructional support to student or group of students by working under direct supervision or close proximity of classroom teacher.
- Duties included but not limited to providing and assisting student with class work, assignments, and enhancing student learning.
- Maintained safety and security by overseeing students in recess environments.
- Prepared variety of fruits and vegetables; Served food to school students and staff; Maintained clean and sanitary work area, including dishwashing, mopping floors, and keeping dining area clean.
Airline Customer Service Agent
Delta Global Services, DGS, Alaska Air
Kailua-Kona, HI
07.2019 - 09.2019
- Collaborated with team members to achieve high levels of performance in demanding situations.
- Assisted customers with airlines check-in procedure at counter and/or at self-service kiosk.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Provided exceptional customer service to each person by engaging customer and using active empathetic listening and effective interpersonal skills.
PTT (Part Time Teacher)
State of Hawaii Department of Education
Honoka'a, HI
02.2018 - 05.2019
- Assisted with classroom management by consistently enforcing rules and maintaining structured environment.
- Contributed to safe learning environment, monitoring students during non-instructional times and addressing any concerns or issues promptly.
- Facilitated small group instruction, allowing for targeted support and personalized attention to address specific academic needs.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Supported lead teachers in development of engaging lesson plans that met curriculum standards.
- Supervised students outside of classroom by ensuring safety, security, order and accountability.
Paraprofessional Tutor
State of Hawaii Department of Education
Pa'auilo, HI
10.2012 - 05.2016
- Supported classroom teachers by reinforcing essential concepts and providing additional guidance during lessons.
- Contributed to positive learning environment by establishing strong rapport with both students and faculty members.
- Increased student confidence with one-on-one or small group sessions focused on specific areas of difficulty.
- Assisted struggling students in catching up to grade level expectations through consistent support and encouragement.
- Supervised students outside of classroom by ensuring safety, security, order, and accountability.
Education
Bachelor of Arts - Business Administration
University of Hawaii - West Oahu
Kapolei, HI05.1999
Associate of Arts - Liberal Arts and General Studies
Hawaii Community College
Hilo, HI05.1996
High School Diploma -
Honoka'a High School
Honoka'a, HI06.1991
Skills
- Customer Service
- Flexibility
- Interpersonal
- Highly Adaptable
- Attention to Detail
- Dedicated Team Player
- Computer Skills
- Administrative Support
Certification
Certified CPR, AED, Basic First Aid, National CPR Foundation, 02/01/24
Timeline
School Bus Aide
Iosepa Transportation
02.2024 - 06.2024
Factory Worker
Ahualoa Family Farms
12.2023 - 07.2024
Office Manager
Car Medics Collision Center
04.2023 - 06.2023
Educational Assistant
State of Hawai’i Department of Education
08.2022 - 04.2023
Airline Customer Service Agent
Delta Global Services, DGS, Alaska Air
07.2019 - 09.2019
PTT (Part Time Teacher)
State of Hawaii Department of Education
02.2018 - 05.2019
Substitute Support Staff
State of Hawaii Department of Education
08.2016 - 12.2020
Paraprofessional Tutor
State of Hawaii Department of Education
10.2012 - 05.2016
Associate of Arts - Liberal Arts and General Studies
Hawaii Community College
High School Diploma -
Honoka'a High School
Bachelor of Arts - Business Administration
University of Hawaii - West Oahu