Phoebe Shepler

• Provide service to customers and tend to their needs by answering questions and providing needed assistance

• Displaying good knowledge on the technology used in the store to complete tasks

• Displaying knowledge about items in the store and where they are located to assist the needs of customers

• Served food quickly for positive guest experiences.
• Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
• Wiped down tables and equipment, swept and refilled stock.
• Interacted pleasantly with guests to deliver quality customer service.
• Took orders from customers and input selections into store computer system.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
• Handled customer complaints professionally, resolving issues promptly.
• Maintained safe food handling practices to prevent germ spread.

• Followed all relevant policies, procedures and legal regulations when serving customers.
• Provided assistance to other staff members as needed during peak hours of operation.
• Organized supplies, restocked shelves and rotated stock to ensure freshness.
• Ensured compliance with all safety protocols for handling food items and beverages.
• Interacted positively with customers creating an enjoyable atmosphere for them.
• Greeted customers, took orders, served food and drinks and processed payments.
• Regularly cleaned tables, chairs and counters; swept floors and emptied trash cans.
• Performed opening, closing duties including setting up, breaking down snack bar area.
• Resolved customer complaints quickly by listening attentively and responding appropriately.