Phoebe Swetish
New Orleans,LA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Nanny Position
Wyndy
01.2022 - Current
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Provided nutritious meals and snacks according to dietary restrictions or preferences, ensuring balanced nutrition for growing bodies.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supported character-building qualities such as responsibility, respect, empathy, and self-discipline through consistent modeling of behavior expectations.
- Assisted with light housekeeping duties as well as running errands.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
Journalist Intern
Edible Southeastern MA
04.2024 - 09.2024
- Enhanced article quality by conducting thorough research and fact-checking before submission.
- Developed strong relationships with sources to gain exclusive insights for reporting purposes.
- Contributed to the publication''s credibility by adhering to ethical standards in reporting practices.
- Streamlined interview processes for obtaining accurate and relevant information from sources.
- Assisted in social media management, driving traffic to published articles and promoting audience engagement.
- Maintained consistent publishing schedule by meeting strict deadlines and managing time efficiently.
Swim Instructor
Beaver Damn Swim School
06.2018 - 08.2024
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Increased swimmer safety by enforcing pool rules and maintaining vigilant supervision during lessons.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Adapted teaching techniques to different learning styles.
Server
Mom on the Go Food Truck
05.2023 - 01.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the truck was prepared for seamless service transitions.
- Aided cooks during lunch hours, worked the grill while also serving.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
Retail Store Manager
Brandy Melville
02.2021 - 02.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Submitted orders for new inventory.
Education
Bachelor of Arts - English Composition
Loyola University New Orleans
New Orleans, LA05-2025
Skills
- Exceptional customer service
- Professional Appearance
- Hospitality service expertise
- Service prioritization
- Reliability and Trustworthiness
- Approachable
Timeline
Journalist Intern
Edible Southeastern MA
04.2024 - 09.2024
Server
Mom on the Go Food Truck
05.2023 - 01.2024
Nanny Position
Wyndy
01.2022 - Current
Retail Store Manager
Brandy Melville
02.2021 - 02.2023
Swim Instructor
Beaver Damn Swim School
06.2018 - 08.2024
Bachelor of Arts - English Composition
Loyola University New Orleans
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