Phoebe Sykes

56 hours at Maine Medical Center Maternal/Newborn Unit, 56 hours at St. Mary's Mental Health Units, 112 hours at Maine Medical Center R6 Ortho/Neuro Trauma Unit, and 56 hours at Presumpscot Elementary School for school nursing experience

• Administered medications safely and accurately, adhering to strict protocols for dosage and administration.
• Improved patient care by diligently monitoring and recording vital signs and symptoms.
• Assessed patients needs and developed individualized care plans to enhance recovery.
• Developed strong rapport with patients through active listening, empathy, and effective communication skills.
• Applied evidence-based practice principles in providing high-quality nursing care for optimal patient outcomes.
• Provided compassionate care to diverse populations, addressing unique cultural and language barriers.
• Actively sought feedback from clinical instructors and preceptors to continuously improve nursing practice and professionalism.
• Demonstrated critical thinking skills in analyzing complex medical situations for appropriate nursing action.
• Enhanced communication with interdisciplinary team members, ensuring seamless coordination of care.
• Gained hands-on experience in multiple clinical settings including medical-surgical units, emergency rooms, long-term care facilities, pediatric wards among others.

• Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
• Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
• Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
• Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
• Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
• Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
• Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
• Facilitated communication between patients and healthcare providers, ensuring clear understanding of treatment plans and expectations.
• Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Played games, worked on puzzles, and read books to young children.
• Communicated positively with children and guardians.
• Organized and cleaned home after activities by picking up toys and straightening up play room.
• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.
• Reassured children when upset providing emotional support and stability.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Taught children to organize toys, wash hands, and share by leading by example.
• Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
• Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.

• Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
• Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
• Helped customers complete purchases, locate items, and join reward programs.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Streamlined the checkout process for faster service, leading to increased customer loyalty.
• Managed high volume sales periods effectively, ensuring prompt service during peak hours.
• Collaborated with management to develop strategies for improving overall store performance and profitability.

• Completed floorsets, filled floor, and rang up customers.
• Provided excellent customer service, resulting in positive feedback and repeat business.
• Enhanced sales performance through effective communication of product features and benefits.
• Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
• Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
• Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
• Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
• Organized and stocked merchandise to keep necessary levels for sales demand.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
• Improved barista skills through one-on-one training sessions and practical demonstrations.
• Taught proper procedures and strategies for success to new employees.
• Customized training strategies based on individual barista knowledge, experience, and strengths.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
• Elevated customer loyalty by using strong communication abilities to resolve customer problems.
• Learned new drinks and procedures first, and instructed all team members on how to properly complete each.