Summary
Overview
Work History
Education
Skills
Computer Experience
Accomplishments
About Me
References
Timeline
Generic

Phoebe Thibodaux

Thibodaux,LA

Summary

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Overview

1
1
year of professional experience

Work History

Host

D&D Drive In
Larose, LA
02.2024 - 08.2024
  • Answered telephone to provide dining information and take reservations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Built positive relationships with other front-of-house and kitchen staff.

Host

MeMaws Cajun Cusine
Golden Meadow, LA
08.2023 - 02.2024
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Answered telephone to provide dining information and take reservations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Notified server after seating parties in section to facilitate prompt service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Answered phones promptly to record and confirm reservations.

Education

High School Diploma -

South Lafourche High School
Cut Off, LA
05-2024

Skills

  • Telephone reception
  • Server Support
  • Team Collaboration
  • Reservations Management
  • Customer Service
  • Front of House Organization
  • Guest Relations
  • POS Software
  • Guest Engagement
  • Positive and professional
  • Performance Improvement
  • Cleaning and sanitation

Computer Experience

  • Excelled in typing classes
  • Taken multiple Introduction to Business Computer Application classes
  • Trained in excel, microsoft word, and power point

Accomplishments

  • Graduated in the top 20th percentile of my class with all honors
  • Have my Louisiana bar card

About Me

  • I am a very energetic and out going person
  • I work very well with others
  • I am a very hard worker who puts 100% into every job
  • Great communication skills that were enhanced by my work in the customer service industry

References

  • Adam Doucet-(985)696-0275
  • Erin Doucet- (986)258-6475
  • Cherie Dufrene-(985)691-4744

Timeline

Host

D&D Drive In
02.2024 - 08.2024

Host

MeMaws Cajun Cusine
08.2023 - 02.2024

High School Diploma -

South Lafourche High School

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Phoebe Thibodaux