Phoebe Turner

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Follow HIPAA compliance while delivering sensitive information to each member and provider

• Improved event atmosphere by curating tailored playlists for a diverse range of clients and venues.
• Managed sound equipment setup and breakdown, ensuring optimal audio quality for each performance venue.
• Implemented effective time management strategies allowing proper preparation prior to each performance.
• Monitored crowd reactions adjusting setlists accordingly for an engaging experience tailored towards audience preferences.

• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics for ACH times consistently, earning recognition within the team.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Exhibited high energy and professionalism when dealing with customers.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Educated customers on use of banking website and mobile apps.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Verified addresses, numbers, and proper name spelling via telephone for each individual.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Participated in training programs to enhance product knowledge and customer service skills.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.

• Increased client satisfaction by proactively addressing concerns and providing timely solutions for any issues that arose during events.
• Facilitated seamless communication between all parties involved in an event, ensuring everyone was well-informed throughout the planning process.
• Elevated overall event quality by carefully selecting entertainment options that complemented themes and audiences.
• Boosted team productivity by efficiently delegating tasks among staff members according to individual strengths and skill sets.
• Brainstormed and implemented creative event concepts and themes.

A Look At The Event

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Collaborated with team members to achieve monthly sales targets.

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.