Phoebe Mae Arnobit
Pingree Grove,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure the Business Office Manager position. Ready to help team achieve company goals. Expert in fostering an organized and ethical work environment, excel in analytical reasoning and effective time management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Business Office Manager
South Elgin Rehab and Healthcare Center
08.2024 - 12.2024
- Resolved financial and resident billing issues with timely attention.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Handled crisis situations calmly and efficiently, liaising with emergency services when necessary to ensure the wellbeing of all involved parties.
- Enhanced staff morale and retention through regular team meetings, professional development opportunities, and open communication channels.
- Kept accurate records of all administrative tasks, including resident assessments, incident reports, and billing documentation to maintain transparency with stakeholders.
- Improved resident satisfaction by developing and implementing person-centered care plans.
- Developed strong relationships with residents'' families, fostering trust and open communication regarding their loved ones'' needs and preferences.
- Fostered culture of empathy and care, leading to marked improvement in patient and family feedback.
- Streamlined patient admission processes, ensuring efficient and compassionate service for families and their loved ones.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with residents, ensuring that medical information was kept private.
- Help resident to apply, managed pre-certifications and verified insurance coverage.
- Answering phone calls and directing them to appropriate department.
Online Picker Lead
Mariano's
03.2021 - 09.2024
- Streamlined the order picking process with improved organization of pick lists and location assignments.
- Addressed customer inquiries regarding order status or product information, demonstrating exceptional communication skills and attention to detail.
- Reviewed daily workload forecasts and allocated resources accordingly to ensure that all deadlines were consistently met.
- Managed day-to-day activities of the order picking department, ensuring timely completion of tasks while maintaining high-quality standards.
- Led a team of order pickers, providing guidance and support for optimal productivity.
- Facilitated cross-training initiatives among team members to enhance skill sets and increase versatility within the workforce.
- Maintained open communication channels with supervisors and managers, regularly reporting on department progress, challenges, or concerns.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
- Supervised and trained new staff in performing pick up orders.
Executive Assistant
Dedicated Property Service
09.2019 - 03.2021
- Promptly responded to tenant complaints and concerns for over 172 properties.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Followed up on delinquent tenants and coordinated collection procedures.
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight.
- Kept meticulous records of all correspondence between management and tenants.
- Processed project change requests and performed coverage research to handle repair issues.
- Communicated with landlord regarding building and tenant issues.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Responded to all Common Area Maintenance (CAM) inquiries.
- Compiled maintenance and repair requests for submission to maintenance department and reached out to local contractors for bid proposals.
- Entered owner information data into Appfolio system and updated customer contacts, address and other information to keep records current.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Used Microsoft to prepare various correspondence, reports and other written material.
- Recorded expenses and maintained accounting records in Appfolio.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Managed monthly invoices for 8 Associations and maintained accurate processing and verification.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
Specimen Technician
Quest diagnostics
03.2018 - 11.2018
- Received packages and documenting all incoming items in the system
- Packages contain samples such as blood and other specimen to be identified and prepared for examination
- Identifies problems and in some cases, may resolve issues with specimen types such as missing information etc
- Understands the complex relationship between tests ordered and received
- Cleaned, maintained and calibrated laboratory and field equipment to ensure continuous accuracy and functionality
Pricing
Mariano's Fresh Market
02.2017 - 03.2018
- I walk around the whole store to make sure that every single product has the right price on them
- I put up the right sign or tag
- I make new sign for every product that don't have one
- Portal any product that are scanning not on file or having any pricing error.
- Maintained knowledge of current sales and promotions
- Engaged with customers in a sincere and friendly manner
- Prioritized helping customers over completing other routine tasks in the store
- Responded to customer questions and requests in a prompt and efficient manner
- Greeted customers in a timely fashion while quickly determining their needs
Cash Office
Cabela's
01.2011 - 03.2017
- Reconciles cash registers using daily register totals to ensure accuracy in preparation for deposit.
- Balance corporate charges, layaways,discounts, gift certificates and sales tax.
- Prepares register start-up bags for daily operation.
- Putting the right general ledger codes to accurate paperwork
- Process invoices, expense reports and house charge payment.
- Maintained 100% accuracy in calculating the money on each register.
- Maintained 100% accuracy that the vault has same amount by the end of each day.
- Prepares bank deposit by adding all cash and checks from registers on daily basis. Prepares change orders as necessary.
- Remits reports to Sales Analysis Office on a daily basis.
- Prepares account payable billing for customers using correct account number and balances.
- Prepares various monthly reports such as: layaways, charges, corporate charges, sales and use tax, for record keeping and general ledger purposes.
- Composed effective accounting reports summarizing the end of the day over and short.
- Finish my job in a timely manner.
- Separate reports and properly distributed.
- Open the store and make sure all registers are working.
- Analyzed monthly balance sheet accounts for corporate reporting.
- Analyzed and researched reporting issues to improve cash office operations procedures.
- Entered numerical data into databases in a timely and accurate manner.
Education
Associate of Applied Science - RN
Ambria College of Nursing
Hoffman Estates, IL05.2027
Associate of Science -
Elgin Community College
Elgin, IL2017
Skills
- Account reconciliation
- Analytical reasoning
- Effective time management
- Quick learner
- Ethical approach
- Excellent communication skills
- Well organized
- Invoice Processing
- Reliable and Responsible
- Attention to Detail
- Document Management and Storage
- Data Entry
Timeline
Business Office Manager
South Elgin Rehab and Healthcare Center
08.2024 - 12.2024
Online Picker Lead
Mariano's
03.2021 - 09.2024
Executive Assistant
Dedicated Property Service
09.2019 - 03.2021
Specimen Technician
Quest diagnostics
03.2018 - 11.2018
Pricing
Mariano's Fresh Market
02.2017 - 03.2018
Cash Office
Cabela's
01.2011 - 03.2017
Associate of Science -
Elgin Community College
Associate of Applied Science - RN
Ambria College of Nursing
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