PHOENIX O'FAERY
Analyst, Tech Writer, Trainer
Georgetown,KY
Summary
Phoenix is an autodidact polymath who continually learns and grows to expand her mental agility. She is passionate about doing things well, and getting them right the first time. She is always willing to lend a helping hand wherever it is needed, including being active in her artist community and church organizations. Visionary individual with more than 7 years working as Business Analyst for software development. Highly communicative and experienced in user experience and stakeholder relations. Strengths in strategic planning, efficiency, team building, and training.
Overview
16
16
years of professional experience
Work History
Board Member | Communications Chair - Volunteer
Daughters Of The King, Lexington Diocese
Lexington , KY
04.2020 - Current
- Built and strengthened relationships with members of media in order to promote positive coverage.
- Managed communications with external and internal stakeholders across entire incident lifecycle.
- Represented company at multiple public forums and conferences.
- Acted as point of contact for inbound media related calls.
- Oversaw entire online presence, including website copy and all social media platforms.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Cultivated strong corporate image and identity with clear branding.
- Recorded, Edited, and Published media across the diocese.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Small Business Owner
Artist Phoenix Designs Llc
Georgetown, US, KY
01.2010 - 04.2021
- Collaborated on multiple projects for Sinopa Publishing.
- Award Nominee for ENnie award, hosted at Comic Con, for original cover art "Tale of the Wizards Eye".
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Maintained up-to-date administrative records to monitor operational conditions.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Determined best courses of action for company based on regional market trends and demands.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Frequently studied market to keep abreast of new industry trends.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Drafted invoices for completed work.
Product Owner/Business Analyst
Humana, KForce
Louisville, US, KY
12.2019 - 02.2020
- Facilitated Humana Edge Agile/Scrum development for new healthcare patient and healthcare provider portals and customer service call center integrated automated dialing system.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Researched competitors to build report of rising trends in healthcare markets.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Established online configuration knowledge base to support functionality by developing robust system application overview.
Business Owner Analyst
Kindred Healthcare, New Age Tech
Louisville, US, KY
09.2019 - 10.2019
- Completed business analysis and testing for in-house healthcare security software, and employee management software.
- TFS and in-house development software.
- Testing of Resource Management System.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Collaborated with development teams, internal customers and product line management to verify delivery of desired quality requirements to distributors.
- Employed prompt decision-making and in-depth research to resolve issues.
Business Analyst
KY Cabinet for Health and Family Services, TekSystems
Frankfort, US, KY
05.2017 - 04.2018
- Provided leadership by serving as first point of contact and monitoring critical enterprise-wide programs.
- Maintained responsibility for executing strategic planning and leadership activities related to program design, allocation of resources, and direction of the department in delivering technology solutions to both internal and external customers.
- Identified opportunities for implementing process improvements, and compliance with CMS Medicaid Policies.
- Delivered strategic direction on new software program and training designed to streamline Medicaid case management.
- Contributed to implementing training documentation for high turnover positions and SharePoint document management.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Business Analyst, Lead Business Analyst, LMS Administrator
Administrative Office Of The Courts
, KY
07.2014 - 10.2016
- Developer, & Trainer for KY State eFiling.
- Engaged Judges, Clerks, and Executives for project development, training development, and product design.
- Led training documentation and design while administrating the online learning management system.
- Worked with executives’ business wide to ensure their needs with in KYeFiling and Training were met.
- Led creative problem resolution within the software development.
- Exercised mental agility and creative problem solving for internal and external clients.
- Led program and project development for KY3 court case management system, training and implementation.
- Provided technical expertise and leadership to guide team in development for over 1000 parts of the KYeCourt system.
- Trained clerks on new software in person in 37 KY counties.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
Education
Business Analysis BABOK 3
International Institute For Business Analysts
2017 - 2017
Fine Arts
Bluegrass Community And Technical College
Lexington, KYPendleton County High School
Falmouth, KYSkills
Business management and development
Opportunity identification
Relationship building
Product development
Effective leader
Staff training/development
Complaint resolution
Training development aptitude
Administrative support
Staff education and training
Creative problem solving
Professional telephone demeanor
Filing and data archiving
Spreadsheet management
Project planning
Adaptability
Self-motivated professional
Written Communication
Multitasking abilities
Microsoft Office 365
Hobbies: Painting, Quilting
I paint a wide variety of things, landscapes, portraits, furniture. I donate refinished items and some artworks for non-profits. As part of the Cross Quilt Ministry with my church I sew quilts that are given to the homeless, those in foster care, drug recovery, veterans, etc.
Timeline
Board Member | Communications Chair - Volunteer
Daughters Of The King, Lexington Diocese
04.2020 - Current
Product Owner/Business Analyst
Humana, KForce
12.2019 - 02.2020
Business Owner Analyst
Kindred Healthcare, New Age Tech
09.2019 - 10.2019
Business Analyst
KY Cabinet for Health and Family Services, TekSystems
05.2017 - 04.2018
Business Analysis BABOK 3
International Institute For Business Analysts
2017 - 2017
Business Analyst, Lead Business Analyst, LMS Administrator
Administrative Office Of The Courts
07.2014 - 10.2016
Small Business Owner
Artist Phoenix Designs Llc
01.2010 - 04.2021
Fine Arts
Bluegrass Community And Technical College
Pendleton County High School