Phoenix Bennett
Erie,PA
Summary
To seek and maintain full-time/part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Cook/Server
IHOP
10.2022 - Current
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Supported needs of 30 customers at once and attended to specific needs of countless customers daily.
Team Member
Tim Hortons
07.2022 - 11.2022
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Team Member
Kentucky Fried Chicken, KFC
08.2021 - 05.2022
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Promoted a culture of continuous learning within the team by initiating training sessions, sharing best practices, and encouraging skill development.
Education
2-year Associate Degree in Business Administration - Business Administration And Management
Edinboro University of Pennsylvania
Edinboro, PA2026
High School Diploma -
Fort Leboeuf Senior High School
Waterford, PA01.2024
Skills
- Customer Service and Communication Skills
- Friendly, Positive Attitude
- Problem-Solving
- Flexible and Adaptable
- Attention to Detail
- Dependable and Responsible
- Excellent Communication
- Active Listening
Timeline
Cook/Server
IHOP
10.2022 - Current
Team Member
Tim Hortons
07.2022 - 11.2022
Team Member
Kentucky Fried Chicken, KFC
08.2021 - 05.2022
2-year Associate Degree in Business Administration - Business Administration And Management
Edinboro University of Pennsylvania
High School Diploma -
Fort Leboeuf Senior High School
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