Phoenix Cain
Summary
Experienced water treatment plant operator with over 16 years of hands-on experience in the field. Possesses exceptional problem-solving, planning, and multitasking abilities in utility management. Diligently monitors influent quality, volume, and processing to consistently achieve outstanding results in water quality. Well-versed in membrane filtration methods. Started career in an environmental lab during college, conducting sampling and testing for water and wastewater. This experience ignited passion for the field, leading to pursuit of licenses and career advancement. Progressed from field sampler to field supervisor, overseeing microbiology lab and conducting inorganic chemistry tests. Expertise in reading permits and ensuring QA/QC compliance for the laboratory. Seeks new challenges in water treatment, specializing primarily in drinking water but also gaining experience in wastewater across various cities throughout career.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Wastewater Technician
City of Memphis
11.2023 - Current
- Participated in ongoing training opportunities to stay current on industry best practices and advancements in wastewater technology.
- Maintained accurate records of daily activities, contributing to proper documentation and regulatory compliance efforts.
- Conducted comprehensive water quality analyses, identifying areas for improvement and implementing corrective actions accordingly.
- Provided support during emergency situations, applying critical thinking skills to quickly address problems and mitigate potential risks.
- Ensured compliance with regulatory standards for wastewater discharge through meticulous monitoring and reporting procedures.
- Diagnosed and repaired equipment malfunctions promptly, minimizing downtime and disruptions to plant operations.
- Collaborated with interdisciplinary teams to implement process improvements, increasing overall plant performance.
- Optimized chemical usage in wastewater treatment processes, leading to cost savings and reduced environmental impact.
- Utilized advanced analytical equipment for accurate measurement of chemical concentrations in treated water samples.
- Assisted in the training and development of new Wastewater Technicians, sharing expertise to ensure successful onboarding.
- Maintained open lines of communication with supervisors regarding any issues or concerns related to plant operations.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Monitored and adjusted controls to maintain optimal water quality.
- Completed laboratory testing to measure pH levels and other water quality parameters.
- Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
- Adhered to EPA and OSHA regulations.
Operator Pit Crew
Memphis Record Pressing
03.2023 - Current
- Fine tuning machine processes to make a quality vinyl record
- Perform job changes and routine cleaning on stampers in a hot environment and timed for efficiency
- Fill out, check, and track paperwork on the different jobs
- Inspecting records, filling the different chemical hoppers
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Increased overall product quality through meticulous attention to detail during operation processes.
Shift Supervisor
Starbucks Coffee
03.2022 - 02.2023
- Directing baristas according to station needs and abilities
- Making sure customers are satisfied and employee morale is high
- Keeping track of breaks, incoming and outgoing shifts
- Conducting hygiene and cleanliness of the cafe according to food safety guidelines
- Counting the safe and tills during the shift
- Doing inventory counts and inventory pulls on the inventory management system
- Coaching employees on performance
- Counting the safe and tills and managing deposits
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Water Plants Chief Operator
Winter Haven Water
05.2017 - 01.2022
- Oversee operations, maintenance, and compliance for 9 water treatment facilities and 11 employees
- Review bid proposals and select contractors
- Oversee contractors on multiple projects
- Perform building maintenance including carpentry, masonry, electrical, instrumentation, plumbing
- Perform a variety of industrial maintenance including 4-20mA, 0-20 mA, Relays, Contactors, Breakers, 480V motors, PLC controllers, variable frequency drives
- Create schedules for the employees on a 24 hour rotation and complete payroll
- Track, organize, and complete preventative maintenance for pumps, electric motors, generators, and other production equipment
- Source parts and supplies to complete repairs and large scale overhauls
- Use various power tools, electrical testing equipment, and mechanical tools with precision
- Perform mechanical maintenance on pump assemblies, diesel generators, a wide range of chemical feed pump systems
- Use a cutting torch and welder
- Conduct routine safety inspections and ensure the staff and public are not at risk
- Handle customer service complaints and quality problems
- Keep up to date on Compliance Sampling and the paperwork involved
- Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
- Evaluated emerging technologies and industry trends, recommending appropriate upgrades to maintain cutting-edge capabilities.
- Maintained strict compliance with environmental regulations, implementing sustainable practices throughout the facility''s operations.
- Coordinated maintenance schedules to minimize downtime while maximizing equipment lifespan and reliability.
- Implemented continuous improvement initiatives, identifying areas of inefficiency and developing targeted action plans to address them.
- Collaborated with regulatory agencies to ensure timely completion of audits and inspections, addressing any concerns or findings promptly.
- Conducted thorough root cause analysis investigations following incidents or near-misses to identify underlying issues and prevent future occurrences.
- Improved overall plant efficiency by implementing advanced operational strategies and optimizing equipment usage.
- Mentored junior operators, providing ongoing training and support to ensure their professional development.
- Streamlined workflows for increased productivity, overseeing daily operations and monitoring performance indicators.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Worked outside in all weather conditions.
- Maintained organized work area by cleaning and removing hazards.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Collaborated with other departments to optimize production workflows.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Performed general equipment maintenance and repair to minimize downtime.
- Prepared reports and technical documentation of day-to-day production processes.
Water Plant Operator
City of Auburndale
04.2012 - 05.2017
- Maintain operations at three water treatment facilities, on call every other week
- Perform routine and preventative maintenance on water production equipment and instrumentation
- Perform compliance sampling
- Conduct safety inspections
- Handle customer complaints
- Reduced plant downtime by conducting preventative maintenance on equipment and systems.
- Operated SCADA systems proficiently for remote monitoring and control of various plant functions and equipment statuses.
- Kept detailed logs of all activities conducted during each shift, ensuring seamless handover between operators.
- Responded appropriately to alarms indicating potential issues within the facility, preventing major incidents from occurring.
- Maintained accurate records of all tests performed, chemicals used, and any issues encountered during operation periods.
- Managed inventory levels of chemicals and supplies required for water treatment processes effectively.
- Ensured compliance with federal, state, and local regulations by monitoring water treatment operations closely.
- Troubleshot issues in a timely manner to minimize disruptions to water supply services for the community.
- Optimized chemical usage by carefully monitoring dosage rates to achieve desired results without waste.
- Increased operational efficiency with thorough inspections of all pumps, valves, meters, and other essential equipment.
- Enhanced water quality by performing regular tests and adjusting treatment processes accordingly.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Collaborated with team members to ensure smooth operation of the water treatment plant during scheduled shifts.
- Assisted in training new hires to ensure they were well-equipped for their roles as Water Plant Operators.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Adhered to EPA and OSHA regulations.
- Monitored water production and tested water samples to evaluate quality and safety.
- Prepared reports and documentation related to plant operations.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
- Interpreted data to identify trends and address problems.
- Completed laboratory testing to measure pH levels and other water quality parameters.
- Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
Water Plant Operator
Winter Haven Water
01.2009 - 04.2012
- Maintain operations at 9 water treatment facilities on a 24 hour rotating shift
- Perform routine and preventative maintenance on water production equipment and instrumentation
- Perform compliance sampling
- Conduct safety inspections
- Handle customer complaints
- Perform large-scale maintenance and overhauls of water production equipment and water treatment facilities
- Reduced plant downtime by conducting preventative maintenance on equipment and systems.
- Operated SCADA systems proficiently for remote monitoring and control of various plant functions and equipment statuses.
- Kept detailed logs of all activities conducted during each shift, ensuring seamless handover between operators.
- Responded appropriately to alarms indicating potential issues within the facility, preventing major incidents from occurring.
- Maintained accurate records of all tests performed, chemicals used, and any issues encountered during operation periods.
- Ensured compliance with federal, state, and local regulations by monitoring water treatment operations closely.
- Optimized chemical usage by carefully monitoring dosage rates to achieve desired results without waste.
- Troubleshot issues in a timely manner to minimize disruptions to water supply services for the community.
- Increased operational efficiency with thorough inspections of all pumps, valves, meters, and other essential equipment.
- Enhanced water quality by performing regular tests and adjusting treatment processes accordingly.
- Assisted in training new hires to ensure they were well-equipped for their roles as Water Plant Operators.
- Collaborated with team members to ensure smooth operation of the water treatment plant during scheduled shifts.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
- Adhered to EPA and OSHA regulations.
- Interpreted data to identify trends and address problems.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
- Monitored and adjusted controls to maintain optimal water quality.
- Completed laboratory testing to measure pH levels and other water quality parameters.
- Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
Environmental Specialist
Florida Analytical Laboratory
02.2007 - 01.2009
- Enhanced client satisfaction by providing timely updates on project progress and addressing concerns promptly.
- Ensured regulatory compliance by maintaining accurate documentation of all testing protocols and results.
- Increased accuracy of environmental assessments by utilizing advanced analytical techniques such as gas chromatography and mass spectrometry.
- Optimized data quality through rigorous validation processes and adherence to strict quality control guidelines.
- Enhanced environmental safety by conducting thorough chemical analysis of water, soil, and air samples.
- Coordinated and performed analytical tests to comply with established standards and specifications.
- Cleaned and organized laboratory and kept supplies well-stocked to save time, money and promote laboratory efficiency.
- Maintained organized, safe and efficient laboratory environment to minimize accidents and prevent cross contamination.
- Modified and adapted standard methods and procedures to solve analytical problems.
- Repaired, calibrated and safely operated laboratory equipment to reduce costly instrument downtime.
- Established quality control measures for instrumentation and monitored data quality to operate instrument with control limits.
- Performed technical laboratory functions in compliance with regulatory agencies and safety requirements.
- Performed standardized tests on organic and inorganic compounds to observe fundamental differences in properties.
- Carried out laboratory tests and experiments to analyze, identify and isolate chemical compounds.
- Minimized errors with rigorous attention to detail and adherence to established protocols when collecting and storing samples.
- Maintained a safe working environment through diligent adherence to safety guidelines when dealing with potentially harmful substances during the sampling process.
- Ensured data integrity by maintaining up-to-date records of all collected samples and corresponding information.
- Promoted quality assurance by performing routine audits on collected samples, identifying potential areas of improvement within the collection process.
- Reduced sample contamination risks by adhering to strict sterilization protocols during collection procedures.
- Performed routine maintenance and calibration on testing equipment.
- Recorded and organized test data for report generation and analysis.
- Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
- Performed tests and inspections to conform to established standards.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Collected and analyzed data to measure effectiveness of quality control processes.
Education
A.S. - Criminal Justice
Florida Technical College
Lakeland, FL07.2008
Skills
- Three Phase electric motors
- Construction
- Masonry
- Plumbing
- Diagnosing mechanical problems
- Repairing mechanical problems
- Diagnosing instrumentation problems
- Repairing instrumentation problems
- Diagnosing electrical problems
- Repairing electrical problems
- Valve operation
- Computer skills
- Safety procedures
- Chemical handling
- Sampling techniques
- Instrument Calibration
- Process control
- Waste characterization
- Filter press operation
- Pump operation
- Water quality support
- Water quality testing
- Self motivation
- Laboratory analysis
- Chemical inventory
- Wastewater treatment
Accomplishments
When I was in college, I graduated with a 4.0 and perfect attendance and was selected as the student of the year for the Florida Association of Private Schools and Colleges in 2008.
I have a tendency to be promoted to a lead or supervisor position in almost all of the jobs I've had because of my dedication and work ethic and passion for the job I am doing.
Opening
I started out in agriculture until I went to college when I took a job in an environmental lab where I did both all of the analysis and sampling for wastewater plants, chemical plants, and monitoring wells. I worked up to field supervisor and even did QA/QC over lab testing for the last six months or so before the company closed the lab. I was studying criminal justice but moved on to water treatment instead because I liked working in the field, though I preferred wastewater but there were no nearby trainee positions at the time so I went to water instead. I worked between two different cities and part time for a private company and worked my way up to Chief Operator. I enjoyed the job though I still wanted to work in wastewater and spent a lot of downtime helping them out when I could because I enjoyed the chemistry and process. In the meantime, I worked my way up to Chief Operator on the drinking water side and performed that with no issues up until we decided to move to Tennessee. I thought about transferring my drinking water license to Tennessee or seeing if I could but to be honest I would rather work in wastewater, my wife says I get excited every time I see a wastewater plant. I currently work in a record pressing factory because I enjoy working on machinery but I am eager to get back into water treatment, specifically wastewater.
Awards
- Student of the Year, Florida Association of Private Schools and Colleges, 2008
- Valedictorian, 2008, Graduating class Florida Technical College.
Certification
Florida Drinking Water Class A
Languages
Spanish
Limited Working
Timeline
Wastewater Technician
City of Memphis
11.2023 - Current
Operator Pit Crew
Memphis Record Pressing
03.2023 - Current
Shift Supervisor
Starbucks Coffee
03.2022 - 02.2023
Water Plants Chief Operator
Winter Haven Water
05.2017 - 01.2022
Water Plant Operator
City of Auburndale
04.2012 - 05.2017
Water Plant Operator
Winter Haven Water
01.2009 - 04.2012
Environmental Specialist
Florida Analytical Laboratory
02.2007 - 01.2009
Florida Drinking Water Class A
A.S. - Criminal Justice
Florida Technical College
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