Phoenix Chagouris
Friendswood,TX
Summary
Proven leader and effective problem-solver, adept in emergency response and customer service, demonstrated across roles at Victory Camp and Olive Garden. Excelled in maintaining safety, enhancing satisfaction, and streamlining processes. Holds Lifeguard and CPR certifications, showcasing a blend of hard and soft skills essential for high-stakes environments.
Overview
4
4
years of professional experience
Work History
Lifeguard
Victory Camp
Alvin, TX
06.2024 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Educated patrons on safety protocols and enforced safety rules.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Host
Olive Garden
Friendswood, TX
07.2023 - 06.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Skating Rink Associate
Pearwood Skate Center
Pearland, TX
01.2021 - 02.2022
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Education
GED -
Living Stones Christian
Alvin, TXSkills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- Patience and Empathy
- Team Collaboration
- CPR and AED Training
- Emergency Response
Timeline
Lifeguard
Victory Camp
06.2024 - Current
Host
Olive Garden
07.2023 - 06.2024
Skating Rink Associate
Pearwood Skate Center
01.2021 - 02.2022
GED -
Living Stones Christian