Summary
Overview
Work History
Education
Volunteer Work
Timeline
Generic

Phoenix Dresden

Broken Arrow,OK

Summary

Resourceful Legal Administrative Assistant known for high productivity and efficient task completion. Specialized skills include legal document preparation, case management software proficiency, and court filing procedures. Excel in time management, communication, and problem-solving to meet tight deadlines and coordinate complex legal activities.

Overview

7
7
years of professional experience

Work History

Temp Legal Administrative Assistant

Robert Half Legal
Tulsa, OK
08.2024 - 12.2024
  • Managed and updated the contact database for a large number of individuals and entities.
  • Routed contracts, agreements, and invoices through the proper signature process, coordinating office mail distribution.
  • Coordinated the distribution of legal materials to other parties as required.
  • Oversaw legal team appointments, hearings and depositions schedules.
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Edited and drafted correspondence that was sent to the general public.
  • Managed calendars for multiple attorneys simultaneously.
  • Processed tort claims from the initial complaint to the final settlement, applying Oklahoma tort law to the complaints presented by members of the general public.
  • Proofread documents before they were submitted or filed.
  • Corresponded daily with the general public, insurance adjusters, doctors, and attorneys.

Patient Identity Coordinator/Call Center/File Clerk

Robert Half
Bentonville, AR
06.2022 - 08.2024
  • Resolved customer complaints or answered customers' questions.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Ensured compliance with company policies and procedures related to project management activities.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Answered incoming calls from customers and provided assistance with medical inquiries, information questions, and other customer service related issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Assisted in developing strategies to ensure that the organization is fully compliant with current HIPAA standards.
  • Ensured that appropriate measures were taken when disposing of confidential information or materials containing protected health information.
  • Maintained records of all HIPAA violations and reported them as required by law.
  • Handled sensitive documents with discretion, adhering to confidentiality agreements.
  • Maintained records of filing activities, including document tracking and storage locations.
  • Eliminated outdated or unnecessary materials according to file maintenance guidelines or legal requirements.
  • Provided administrative support as needed, including data entry and document preparation.
  • Implemented new filing system and created updated forms.
  • Destroyed outdated and protected information in digital and physical formats.
  • Placed materials into storage receptacles according to classification and identification information.
  • Scheduled and documented file destruction in accordance with company policy and legal requirements.
  • Resolved discrepancies between physical files and digital databases.
  • Performed routine audits of files and records to maintain accuracy and completeness.
  • Assisted in developing and implementing new filing systems to address evolving business needs.
  • Input data into computer systems to support document and information retrieval.
  • Collaborated with team members to update and maintain office filing procedures.
  • Performed data entry tasks related to filing activities.
  • Verified accuracy of filing information prior to indexing documents into the system.
  • Updated and maintained databases with current information.
  • Identified, evaluated, and acquired digital assets for preservation in the archive.
  • Performed data migrations between different hardware and software platforms as needed.
  • Created and maintained retrievable computer archives and databases.
  • Copied many records and documents to digital format to preserve data and history, including the conversion of obsolete media to digitized formats.

Retail Keyholder

GameStop
Various Locations
10.2017 - 12.2023
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Resolved issues between customers and staff members in a professional manner while maintaining company policies.
  • Developed extensive product knowledge, growing revenue and building consumer base.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Collaborated with company departments to guarantee cohesive branding and strategic product placement.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Delegated work to staff, setting priorities and goals.
  • Inspected merchandise prior to stocking shelves or displays to ensure quality control standards were met.
  • Provided customer service, answered questions, and addressed complaints regarding merchandise or services.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Oversaw multiple departments within the store ensuring adequate staffing levels at all times.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Organized promotional events in order to increase sales volume and brand awareness.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Intern/Receptionist

Legal Aid Of Arkansas
Springdale, AR
01.2022 - 05.2022
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Inputted attorney time sheets into the billing system on a daily basis.
  • Arranged case files and maintained records and notebooks.
  • Processed electronic or physical court filings for attorney's practice.
  • Responded to inquiries from current and potential clients regarding services provided by the firm.
  • Handled confidential information with discretion and professionalism at all times.
  • Coordinated multiple schedules using online calendaring system.
  • Organized files according to established protocols within the office setting.
  • Scanned documents into the system for filing purposes.
  • Provided general administrative support including typing memos, emails, faxing documents, photocopying documents.
  • Handled confidential information with discretion and integrity.
  • Assisted in maintaining department attorney personnel files with utmost confidentiality.
  • Organized and prioritized caseloads for attorneys.
  • Processed and distributed invoices to bill clients.
  • Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
  • Answered incoming calls, took messages, and directed callers to the appropriate staff members.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Compiled reports using data entry software applications such as Microsoft Excel.
  • Assisted attorneys with legal research projects by utilizing online resources or library materials.
  • Drafted or reviewed legal documents and precedents to support case preparation.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Prepared outgoing mail including packages, certified letters, and courier services.
  • Performed receptionist duties such as answering phones and taking messages.
  • Took detailed notes in meetings and disseminated information afterward.
  • Analyzed legal statutes, codes and previous court decisions to determine optimal course of action.
  • Prepared correspondence to clients regarding case progress, deadlines and court hearings.
  • Conducted research on legal topics relevant to bankruptcy cases.
  • Assisted attorneys in preparing and filing bankruptcy petitions, schedules and related documents.
  • Performed extensive research to prepare for court cases and gathered pertinent case information.
  • Reviewed creditor claims against debtors' assets for accuracy prior to filing with the court.
  • Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
  • Organized and prepared case exhibits and evidence for trial.
  • Reviewed and summarized depositions, transcripts, and other legal documents for attorney review.

Education

Bachelor of Arts - Political Science

Arkansas State University
ONLINE
01-2026

Associate of Applied Science - Paralegal Studies

NorthWest Arkansas Community College
Bentonville
01-2023

Associate of Arts - Liberal Arts And Sciences- Honors

Kentucky State University
Frankfort
01-2016

Volunteer Work

  • The Jones Center, Springdale, AR
  • The Hope Center, Lexington, KY

Timeline

Temp Legal Administrative Assistant

Robert Half Legal
08.2024 - 12.2024

Patient Identity Coordinator/Call Center/File Clerk

Robert Half
06.2022 - 08.2024

Intern/Receptionist

Legal Aid Of Arkansas
01.2022 - 05.2022

Retail Keyholder

GameStop
10.2017 - 12.2023

Bachelor of Arts - Political Science

Arkansas State University

Associate of Applied Science - Paralegal Studies

NorthWest Arkansas Community College

Associate of Arts - Liberal Arts And Sciences- Honors

Kentucky State University

Similar Profiles

  • BRENT SEEHAFER

    BRENT SEEHAFERBRENT SEEHAFER

    Full-Time Engagement Professional at Robert Half LegalFull-Time Engagement Professional at Robert Half Legal

  • Lynn Sharpe

    Lynn SharpeLynn Sharpe

    Temporary Paralegal Jobs-MedMal Lit, Judge’s Assis at Robert Half LegalTemporary Paralegal Jobs-MedMal Lit, Judge’s Assis at Robert Half Legal

  • Laura Manley

    Laura ManleyLaura Manley

    Privacy Specialist at Abbott via Robert Half Legal ContractorPrivacy Specialist at Abbott via Robert Half Legal Contractor

  • Shelby Holcomb

    Shelby HolcombShelby Holcomb

    Patient Technician at A to Z Madison MedicalPatient Technician at A to Z Madison Medical

  • MADISON IVY

    MADISON IVYMADISON IVY

    Personal Assistant/Caregiver at Home Health AssociatesPersonal Assistant/Caregiver at Home Health Associates

CREATE PROFILE
Phoenix Dresden