Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Phoenix Jano

Onalaska,TX

Summary

Lifelong student of mental health looking to gain further education in the field of Clinical Mental Health by acquiring a Master’s of Science, with the plan to become a licensed professional counselor. Have over 20 years of personal study in the field and have skills in empathy, insight, and creative thinking to help clients find help and direction for their own lives.

Overview

36
36
years of professional experience

Work History

Delivery Driver

Self-employeed
03.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions, and used GPS technology to make deliveries.
  • Maintained an upbeat, positive attitude in a busy, customer-focused environment.
  • Managed customer inquiries and complaints politely and professionally.
  • Verified the accuracy of all deliveries against order forms.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Field approximately 12-15 delivery requests per day.
  • Safely drive 120 miles per day.

Bookstore Clerk

Founder's Bookstores
01.1996 - 01.1997
  • Improved store efficiency with thorough inventory management and timely restocking of shelves.
  • Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
  • Streamlined processes for receiving shipments, unpacking books, and updating inventory records accurately.
  • Supported team members with effective communication and collaboration in daily tasks.
  • Provided excellent customer service, addressing inquiries and resolving issues promptly.
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Contributed to a positive work environment by fostering strong relationships with coworkers.
  • Assisted customers with locating books and other materials in store.
  • Processed refunds and exchanges in accordance with company policy.

Library Assistant

William Tyndale College
06.1994 - 12.1995
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
  • Answered questions from patrons and helped to find desired materials.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
  • Collaborated with fellow staff members on projects aimed at improving overall library services and offerings.

Food Preparation Worker

Packy's Pizza
04.1990 - 07.1990
  • Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
  • Packaged and stored food products following proper handling and preservation methods.
  • Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
  • Demonstrated strong attention-to-detail when measuring ingredients and following recipes closely for best results.

Newspaper Delivery Person

Flint Journal
01.1988 - 01.1988
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Ensured proper handling of newspapers, preventing damage during transportation and delivery.
  • Delivered newspapers and flyers to about 100 homes daily.
  • Assembled and bagged newspapers prior to delivery.
  • Maintained detailed delivery and pickup records for accurate accounting of newspapers delivered, collected and returned.

Education

General Education Courses

Harding University
Searcy

Bachelor of Arts - Music

William Tyndale College
Farmington Hills, MI
05.1997

High School Diploma -

Valley Christian Academy
Burton, MI
05.1990

Skills

  • Multicultural Competence
  • Patient, empathetic listener
  • Take complex topics and explain in simple terms
  • Detail oriented
  • Organized
  • Operate well within systems while seeing paths to improvement and new solutions

Additional Information

I did not work outside the home from 1997 to 2021 but I was not idle. During that time I held many volunteer positions. I homeschooled my sister-in-law through the seventh and eighth grades while she adjusted to a new diagnosis of diabetes I. She went to high school a well-adjusted young woman. I participated in the Susan G. Komen 3-day walk for Breast Cancer and raised $3000. My husband and I formed a small family foundation called, Well of Hope Foundation, in which I was the CFO and a board member. In this position I tracked the finances of the foundation and coordinated with other board members to determine distribution of funds based on grant requests we received. I did volunteer work for the church I was a member of and in these positions I helped maintain supplies for the Sunday School teachers, coordinate the bulletin, teach and support the children's Sunday school program, accompany singing for the children and adults, lead singing for the women's organization, helped support and uplift many spiritually and emotionally through the ministering program, teaching an adult class in a online Zoom format, and working as an ordinance worker in the church's most spiritually sacred space. These volunteer opportunities allowed me to work with people from diverse ethnic, cultural, educational, and economic backgrounds.

Timeline

Delivery Driver

Self-employeed
03.2021 - Current

Bookstore Clerk

Founder's Bookstores
01.1996 - 01.1997

Library Assistant

William Tyndale College
06.1994 - 12.1995

Food Preparation Worker

Packy's Pizza
04.1990 - 07.1990

Newspaper Delivery Person

Flint Journal
01.1988 - 01.1988

General Education Courses

Harding University

Bachelor of Arts - Music

William Tyndale College

High School Diploma -

Valley Christian Academy
Phoenix Jano