Phoenix Jett-Dias
Merced,CA
Summary
Dynamic Peer Support Specialist with a proven track record at Telecare Corporation, enhancing client recovery and resilience through expert crisis intervention and recovery guidance. Skilled in rapport building and behavioral health knowledge, I led initiatives that significantly improved client success rates. Collaborative and results-driven, my leadership and problem-solving skills have been pivotal in developing comprehensive care strategies.
Overview
10
10
years of professional experience
Work History
Peer Support Specialist
Telecare Corporation
04.2024 - Current
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Enhanced client recovery by providing emotional support and practical guidance.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Communicated with individuals' family members, offering information, and insight into support services available at community level.
- Transported individuals to medical appointments and support meetings whenever needed.
- Maintained computers, printers and technical resources to avoid disruption in operations.
- Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations.
- Supported individuals dealing with mental health and emotional issues.
- Listened to clients' concerns and provided encouragement and support.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Designed safe and supportive environment for clients to discuss issues.
- Developed treatment plans to help clients build self-confidence and resilience.
Research Analyst
San Joaquin Delta College
01.2017 - 01.2024
- Prepared detailed reports summarizing research findings and recommendations for further action.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Collaborated with cross-functional teams to generate relevant insights from diverse datasets.
- Streamlined internal workflows by automating data collection, analysis, and reporting tasks.
- Boosted team efficiency with rigorous attention to detail and adherence to deadlines when completing projects.
- Optimized research methodologies through continuous improvement initiatives, enhancing overall process efficiency.
- Interpreted data and made recommendations from findings.
- Increased client satisfaction by providing customized research solutions tailored to their unique business needs.
- Stayed up-to-date with industry developments through regular participation in conferences and workshops, ensuring relevance of research outputs.
- Established strong relationships with key industry contacts to gather valuable insider information on market trends and developments.
- Analyzed large volume of data to identify patterns, trends and correlations.
- Used varied statistical and data analysis techniques to draw conclusions from research.
- Enhanced decision-making processes for clients through the delivery of insightful reports and presentations.
- Analyzed statistical data using both modern and traditional methods.
- Stayed up-to-date with industry trends and developments to conduct relevant and valuable research.
- Participated in data mining activities to uncover insights from various sources.
- Developed and tested survey questionnaires on varied topics to collect data for research projects.
- Created visualizations to present research data and findings to stakeholders.
- Integrated new data sources into existing databases for a more holistic view of the market landscape.
- Gained expertise in various analytical tools such as SQL, Python, R, or Tableau to improve data processing capabilities effectively.
- Developed survey instruments and designed experiments to test hypotheses and measure outcomes.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Tracked key metrics and developed spreadsheets and data models.
- Assembled reports and presentations to share insights and recommendations with stakeholders.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Developed questionnaires and facilitated focus group discussions.
- Established and managed relationships with external data providers and research vendors.
- Devised data visualization dashboards to make complex data more accessible to stakeholders.
- Created and distributed surveys for data collection and analysis.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Instructional Design Support Specialist
Cal Poly Humboldt
07.2016 - 12.2016
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
- Conducted regular assessments of support processes, making necessary refinements to enhance service quality continuously.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Provided feedback to product development and engineering teams on customer needs and issues for enhancements.
- Developed training materials to educate both team members and clients on product functionality and best practices.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Generated reports to track performance and analyze trends.
- Researched and identified solutions to technical problems.
Teaching Assistant Intern
Cal Poly Humboldt
01.2014 - 06.2016
- Applied specialized teaching techniques to reinforce social and communication skills.
- Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Participated in ongoing professional development opportunities to stay current on best practices in education and enhance teaching skills.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported student physical, mental, and social development using classroom games and activities.
- Supported classroom activities, tutoring, and reviewing work.
- Supported student learning objectives through personalized and small group assistance.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Prepared teaching materials and set up audio-visual equipment for lead teacher.
- Graded assignments and reported individual progress to teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Distributed learning materials such as worksheets, textbooks and group assignments.
- Participated in professional development opportunities and attended in-services and seminars.
- Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
- Utilized assessment data to inform instructional decisions, tailoring lessons to address individual student needs more effectively.
- Boosted student engagement through the incorporation of hands-on activities and group work, promoting collaboration and critical thinking skills.
- Fostered a love of learning among students by creating an inclusive classroom atmosphere that encouraged curiosity, creativity, and exploration.
- Assisted lead teacher in planning and executing engaging lesson plans aligned with state standards and district curriculum guidelines.
- Enhanced student comprehension by utilizing differentiated instruction and incorporating diverse teaching strategies.
- Served as a positive role model for students by exhibiting professionalism, enthusiasm for learning, and respect for diverse perspectives.
- Developed strong rapport with students by establishing clear expectations while demonstrating empathy toward individual challenges faced outside the classroom.
- Provided constructive feedback to students on assignments, encouraging continuous growth and improvement in their academic performance.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Taught courses under guidance of senior instructors.
- Maintained laboratory safety by demonstrating equipment and techniques.
Education
Master of Arts - Psychology
Cal Poly Humboldt
Arcata, CA12.2018
Skills
- Peer Support Ethics
- Recovery guidance
- Substance abuse awareness
- Rapport Building
- Team Collaboration
- Problem-solving skills
- Mental Health Advocacy
- Behavioral Health Knowledge
- Stress reduction techniques
- Mental Health Services
- Leadership skills
- Crisis Intervention
Timeline
Peer Support Specialist
Telecare Corporation
04.2024 - Current
Research Analyst
San Joaquin Delta College
01.2017 - 01.2024
Instructional Design Support Specialist
Cal Poly Humboldt
07.2016 - 12.2016
Teaching Assistant Intern
Cal Poly Humboldt
01.2014 - 06.2016
Master of Arts - Psychology
Cal Poly Humboldt
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