Phoenix Lofton
Powder Springs,GA
Summary
- Leadership Skills
- Obtained Managerial Role
- Great Communication Skills
- A self-motivated, organized, positive leader with team-building experience
- Hard-worker
Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues.
Overview
2
2
years of professional experience
Work History
Bath and Body Works Retail Manager
Bath and Body Works, Limited Brands
Kennesaw, Ga
08.2023 - Current
- Managed daily operations of the store, including opening and closing procedures.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Developed strategies for increasing sales and improving customer service.
- Analyzed financial data to identify areas of improvement for profitability.
- Trained, mentored, and evaluated staff members on a regular basis.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
Daycare Teacher
Childtime Learning Center
Kennesaw, Ga
06.2023 - 09.2024
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Provided guidance on social development issues such as sharing, following directions.
- Managed record keeping duties such as attendance records and daily reports of individual child activities.
- Adapted teaching methods based on individual student needs.
Server
Sac Burger
Powder Springs, Ga
09.2022 - 05.2023
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Team Manager
Panera Bread
06.2017
- Communicated clearly and positively with co-workers and management team
- Handled escalated calls and customer compliments
- Greeted all guests with genuine enthusiasm and warmth upon arrival, informed guests of their wait time, entered guest names into the computer system, showed guests to their table and bid guests farewell as they left the restaurant
Education
Nursing -
Kennesaw State University
Kennesaw, GA01.2019
Skills
- Customer Service
- Accommodating to customer needs
- Leadership Skills
- Team Player
- Goal Oriented
- Customer Satisfaction
- Employee Development And Engagement
- Training And Mentoring
- Goal Attainment
- Strategic Thinker
Timeline
Bath and Body Works Retail Manager
Bath and Body Works, Limited Brands
08.2023 - Current
Daycare Teacher
Childtime Learning Center
06.2023 - 09.2024
Server
Sac Burger
09.2022 - 05.2023
Team Manager
Panera Bread
06.2017
Nursing -
Kennesaw State University
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