PHOENIX LORETTO
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Highly effective and knowledgeable in process improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Warranty Services Supervisor
Associated Materials
04.2021 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Senior Warranty Representative
Associated Materials
04.2016 - 04.2021
- Answer calls by addressing customer inquiries, solving problems and providing new product information
- Describe product to customers and accurately explain details and care of merchandise
- Handle daily heavy flow of daily tasks while keeping a positive attitude
- Successful resolution of issues
- Develop reputation as an efficient service provider with high levels of accuracy
- Investigate and resolve customer inquiries and complaints in a timely and empathetic manner
- Serve as the main liaison between customers, management
- Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Handles any escalation calls that come my way
- Helps with managing employee's phone times and abandon calls
- Works directly with dealers to help the warranty process flow more efficient.
Team Lead
Walgreens
12.2009 - 04.2016
- Promoted from Department Head to Team Lead
- Managed staff of [15] sales associates, and [5] Pharmacy associates
- Counted cash drawers and made bank deposits
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and displayed
- Reported to the manager and district manager regarding all store and staff issues
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service.
Sales Associate
Nautica
03.2006 - 06.2009
- Trained [8] new sales associates each quarter
- Mentored new sales associates to contribute to the store's positive culture
- Prepared merchandise for sales floor
- Suggested accessories and complementary purchases
- Accepted and processed returns
- Maintained adherence to all company protocols
- Monitored entrances, exits and fitting rooms for signs of theft
- Reported incidents to management
- Worked collaboratively in team environment
- Operated a cash register for cash, check and credit card transactions
- Alerted customers to upcoming sales events and promotions
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Welcomed customers into the store and helped them locate items.
Education
High School Diploma -
Streetsboro High School
Streetsboro, OH05.2009
Skills
- Process Improvement
- Staff Management
- Processes and procedures
- Training and mentoring
- Expectation setting
- Staff Development
- Employee Motivation
- Complex Problem-Solving
- Goal-Oriented
- Time management abilities
- Teamwork and Collaboration
- Adaptability
- Reliability
Timeline
Warranty Services Supervisor
Associated Materials
04.2021 - Current
Senior Warranty Representative
Associated Materials
04.2016 - 04.2021
Team Lead
Walgreens
12.2009 - 04.2016
Sales Associate
Nautica
03.2006 - 06.2009
High School Diploma -
Streetsboro High School