Phoenix Makowski

• Provided breakfast and lunch to approximately 350 students through attentive service and timely delivery of meals every day.
• Provided support to individuals with special dietary need to meet unique nutritional requirements. (GF, Vegan, Dairy-Free)
• Assisted with preparation and serving of food in line with established nutrition guidelines.
• Demonstrated flexibility in adapting to schedule changes or additional assignments as needed in a fast-paced environment.
• Cleaned workspace and lunch areas thoroughly after each lunch service.

Receptionist:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Resolved customer problems and complaints.
• Confirmed reservations and communicated with guests in person and on the phone.
• Assigned up to 32 lanes promptly and in a friendly manner.
• Coordinated with bussers & servers on lane assignments.
• Kept reception area clean and neat to give visitors positive first impression.

Server

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.

• Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
• Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
• Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
• Developed creative activities to encourage physical, social and emotional growth.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Taught 3 children to organize toys, wash hands, and share by leading by example.

Studio Assistant:

• Was responsible for taking customer calls, creating customer tickets, etc.
• Managed inventory and supplies, ensuring timely delivery for continuous project work.
• Enhanced studio workflow by organizing equipment and maintaining a clean work environment.

Beginner Wheel Instructor:

• Assisted in development and implementation of beginner pottery classes and workshops to attract new customers and increase revenue for the studio.
• Enhanced students' pottery skills by providing hands-on instruction and demonstrations to up to 8 students.

• Was responsible for ensuring exceptional customer service is being delivered to all guests.
• Coached junior associates on best practices for managing difficult situations, boosting overall team performance.
• Communicated with management to ensure that operations are running smoothly around the store
• Main responsibility of a Lead CSA included holding keys, loaning money to tills, checking in vendors, and managing employee breaks.

• Managed in-person and telephone guest inquiries, customer requests, and reservation bookings.
• Served food and beverages promptly with focused attention to customer needs.
• Assisted with bussing tables.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Provided exceptional customer service and made sure guests were comfortable and pleased with their dining experience.
• Upsold menu items and daily specials to guests in order to increase sales and revenue.
• Coordinate with the kitchen staff to ensure timely and accurate delivery of food orders to guests.

• Ensured the safety and well-being of passengers during emergency situations and drills.
• Educated passengers about emergency equipment usage and safety procedures during pre-journey announcements and drills, promoting a safe travel environment.
• Food Service in cafe, food court, and bar.
• Kept up with buffet & served guests directly in private lounge.
• Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the journey.
• Assisted in the boarding process, ushering guests into the ship from the car loading decks.
• STCW Certificate expired in 2023, but I was extensively trained on first aid, fire, evacuation procedures, and even got a few days of formal barista training as well.

• Worked on till, greeting and ringing up guests.
• Baked & Served hot food in cases.
• Prepare hot coffees such as: flat white, cappuccino, latte.
• Assisted guests on forecourt with fuel pumps, checking cars oil/water, and providing any extra assistance needed.
• Ensured accurate cash handling and maintained a balanced register at the end of each shift.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
• Assisted with inventory management, helping to keep stock levels consistent and up-to-date.

• Oversaw morning, evening, and overnight shifts.
• Managed up to 5 associates at one time, delegating tasks and making sure guests were being looked after properly.
• Was responsible for handling guest concerns/complaints.
• Performed monthly stock-takes on products, and daily stock-takes on lottery and tobacco.
• Was responsible for daily ordering of fresh food and other products.
• Responsible for checking in vendors and deliveries.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

• Scooped ice cream, made sundaes, mikshakes, etc for guests.
• Processed payment & complete closing procedures.
• Worked the shops till, held keys.
• Made the shops caramel corn, fudge, and other sweets.
• Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
• Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.