Business professional with a keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and guest satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Hi, I’m
Phoenix Marks
SELLS
Summary
Overview
9
years of professional experience
1
Certification
Work History
Tohono O'odham Nation | Human ResourcesSells, AZ
Receptionist
04.2024 - Current
Job overview
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided administrative support by handling phone inquiries and directing calls to appropriate departments.
- Streamlined organization of filing systems for employee records to enhance retrieval efficiency.
- Coordinated communication between staff and clients, fostering positive relationships across the organization.
- Guided candidates through employment application processes to enhance submission accuracy and efficiency.
- Supported employment incident reporting by providing necessary applications and submitting them to appropriate benefits personnel.
22nd Street Antique MallTucson, AZ
Cashier/Sales Associate
09.2021 - 11.2021
Job overview
- Provided friendly greetings and farewells to customers, fostering a welcoming atmosphere.
- Recorded each transaction accurately to maintain financial integrity. Processed handwritten receipts to ensure proper documentation. Supported financial tracking through meticulous data entry.
- Executed meticulous packaging of fragile items to ensure safe transit.
- Assisted customers in navigating store layout. Supported team in maintaining organized store floor. Helped restock shelves to ensure product availability.
Casino Del SolTucson, AZ
Beverage Server
04.2021 - 06.2021
Job overview
- Managed preparation and service of alcoholic and nonalcoholic beverages.
- Managed food order intake and service from various restaurants throughout casino floor.
- Managed daily operations of Agilysys POS system to ensure accurate sales reporting.
- Provided exceptional customer service in high-pressure casino environment.
- Delivered food and beverage orders efficiently to enhance guest experiences.
Desert Diamond Casinos & EntertainmentTucson, AZ
Food & Beverage Cashier
10.2018 - 03.2020
Job overview
- Greeted and bid farewell to guests. Assisted guests with placing orders. Operated Agilysys POS system effectively.
- Facilitated prompt processing of guest orders. Delivered orders to guests efficiently. Supported team in maintaining high service standards.
- Managed light janitorial duties and inventory restocking.
- Executed beverage preparation and service in a high-volume hotel coffee bar.
- Processed cash and credit transactions efficiently at point of sale.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Eegee’sTucson, AZ
Shift Lead
04.2017 - 09.2018
Job overview
- Assisted customers with greetings and farewells. Took customer orders in drive-thru efficiently.
- Assisted in food preparation tasks to support kitchen operations. Operated fry station to cook menu items efficiently. Collaborated with team members to maintain cleanliness and organization in work areas.
- Oversaw shift activities to enhance operational efficiency. Managed periodic recording of food quality and quantity to ensure compliance with standards. Led initiatives to improve food service processes.
- Achieved accurate cash drawer and bank cashout processes, contributing to financial integrity. Improved shift adjustments, resulting in enhanced team efficiency. Set and communicated clear shift goals, driving team success.
- Trained and mentored new team members on operational procedures and customer service standards.
Education
Ha:san Preparatory & Leadership SchoolTucson
High School Diploma
06-2015
University Overview
Skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Calendar management
Certification
- HSI | Adult First Aid | CPR AED
- Office of Emergency Management - 2 Year Volunteer for Command Post Operations for TON R&F 2026, Planning, Dispatch
Timeline
Receptionist
Tohono O'odham Nation | Human Resources
04.2024 - Current
Cashier/Sales Associate
22nd Street Antique Mall
09.2021 - 11.2021
Beverage Server
Casino Del Sol
04.2021 - 06.2021
Food & Beverage Cashier
Desert Diamond Casinos & Entertainment
10.2018 - 03.2020
Shift Lead
Eegee’s
04.2017 - 09.2018
Ha:san Preparatory & Leadership School
High School Diploma