Summary
Overview
Work History
Education
Skills
Interests
Additional Information
Timeline
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Phoenix Thompson

Summary

Multi-talented and faceted student focused on being productive and providing first-rate service to all customers. Enthusiastic about resolving issues and maximizing company revenue with loyal and happy customers.

Overview

4
4
years of professional experience

Work History

Sales Clerk

Rainbow Shops
10.2023 - 03.2024
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Prioritized customer requests while managing interruptions.
  • Maintained customer satisfaction with quick and professional handling of store product.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Kept front check out area clean and organized for efficient service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Opened and closed store by balancing cash registers and receipts.
  • Trained and mentored new sales representatives.
  • Worked well other coworkers and managers
  • Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
  • Processed payments with accuracy and efficiency.
  • Created and constructed product displays to attract customers to new products.

Stocking Associate

Fireworks KC
07.2020 - 07.2020
  • Place materials into storage receptacles such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
  • Reported to each shift on time and ready to work.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Helped customers locate desired items
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.

Education

High School Diploma -

FORT OSAGE HIGH SCHOOL
Independence, MO
05.2025

Skills

  • WPM: 60
  • Cash Register Operation
  • Staff education and training
  • Social media marketing
  • Experience in Customer Service and was required to total payments, greet customers, and solve customer related issues
  • Hardworking, determined and goal-oriented
  • Excellent attention to detail
  • Fast learner
  • Adaptive and creative
  • Cash handling
  • Excellent time management skills

Interests

Painted elementary students faces for NAHS volunteer Halloween-themed event at Fort Osage High School, and painted backdrops at the Kansas City Zoo as a volunteer field trip for NAHS. I'm very creative, innovative problem-solver with hobbies such as writing, art, and reading. 

I am currently interested in creating a new club at Fort Osage High School for the minority students, attending club meetings as the club President to improve my school and improve my social skills, I intend to put myself out there, get out of my comfort zone and utilize my current interests to contribute to the company. I am willing to develop and improve upon skills which will make me an asset through whatever means necessary.

Additional Information

  • AWARDS AND HONORS: I participated in a pageant, which I won the Sweetest Peach award, earning me a social media management internship and recognition from my peers as someone who was calm, uplifting, supportive, kind, thoughtful and a good listener. The award would be granted to someone who represented sisterhood and unity.

Timeline

Sales Clerk

Rainbow Shops
10.2023 - 03.2024

Stocking Associate

Fireworks KC
07.2020 - 07.2020

High School Diploma -

FORT OSAGE HIGH SCHOOL

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Phoenix Thompson